Orient Electric
- Delayed Services Open
vishal gupta filed this complaint against Orient Electric on Dec 06, 2025
I have purchased New Orient ****mm Aersosense BLDC ceiling Fan with * year warranty on ** June **** .After Purchase I have ordered for free installation which was to be provided by the company as per company policy for smart fan it was Free .
For the same i needed to call more than ** times to customer care and get it installed .There service executive always used to visit the site and give other reasons which was not evidently clear why the installation was not happening . After lot of issues i arranged a Expert electrician which would be available for installation at the time the service executive arrives .When the service executive arrived it was found that PCB of the fan is faulty and hence it would take more than *-** working days for replacement .I had requested them to install my old fan so that there is air ventilation coz my kids sleep below the same .After much hue and cry the same was done after * working days .From here i understood that the service executive are not properly trained nor the understand the matter of air circulation which is very important for sleep as it was peak summer in June ****.
The Fan was replaced within * weeks .
Again on **.**.**** at **.** pm i had lodged a complain in toll free number as fan was not working properly .
After that there were numerous mail and call to there service team , executive and even service head which are not taking the matter seriously.
today *.**.**** still after so much of mail and call my fan is not working properly.
hence i request to provide me refund the compensation for mental agony, financial damages ,mental haarssment and records showing safety was not taken again for refitment which could inturn lead to LIVING LOSS
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Orient Electric
Resolved
Frustrated? File a Complaint
No Broker
"Thanks a lot Voxya, I was able to downgrade and get a refund. Voxya is revolutionary in bridging the gap between the Brands and Consumers in resolving issues. Appreciate your efforts! "
Sibi
Related Complaints
Orient Electric - Brand new Orient fans not working Closed
Purchased * fans on Orient official website on *rd Oct. * is not working. Made multiple calls to cust care and no one has ever come to fix. Technicians also dont seem to know how to fix them as they call me and then tell me they are waiting for...
Nov 28, 2024 by nazanine apte
Orient Electric - Service request rejected by company at their own without visiting site Closed
Lodged service request two times vide CC no.NC********** and NC********** but neither service representative visit home nor they gets consent over telephone to close lodged service request. Really irritated with their behaviour and servicin...
Apr 30, 2024 by Rakesh Kumar
Orient Electric - Ceiling fan not repair Closed
I have bought a celling fan from orient company with * year warranty on * may ****. After * month it making noise over and over..so i called company costomer care .then they sent a technician to check and repair but technician said it is not no...
May 20, 2022 by Govind Sankhla
Orient Electric - Package not delivered Closed
I ordered this product ** days ago and since then I am waiting for the product. But after so long I got to know that my order got cancelled without even letting me know. To defend themselves flipkart faked * attempts of delivery while no such p...
Aug 14, 2020 by Yash Raj Tandon
