- Defective car purchase ^Open

Mohamed Aarif MA filed this complaint against Hyundai Motors India Limited on Feb 14, 2021

Dear sir,
I bought a brand new Hyundai I** sports plus VTVt petrol on August **th ****.
After purchased a car with ** days I faced a brake issue. They rectified till first service.
Then I faced a breakdown in a middle of the road due to clutch issue on July **st ****. They replaced the clutch kit.
Now for the past * months I'm facing a rat entry inside the car through the compartment of the car where they were provided a gap in the car.

They have given an defective product to me and from the day * of purchase I'm facing a mental issue due to this car. A brand new international brand vehicle. As a customer I'm totally dissapointed with the Hyundai and the place where I purchased the car Oxina Hyundai their customer service is very poor and not responding to my issue.

I request a refund or a replacement of a new car bcz my car didn't completely even ***** kms.

On Fri, Jul **, ****, *:** PM Mohamed *if <aarif*if@gmail.com> wrote:
Dear Sir / Ma'am,

I have purchased Elite I** Sportz plus on Aug **th, **** in Trichy showroom. Within * week I have faced Brake hard issue and taken to service center they release the air, again I faced the same issue and they released the air on my *st service. But still, I am facing the issue while driving in city limit traffic.

Ok Now let me raise my complaint, Today when I was driving my car (Elite I**) The clutch gets harder and the car stops in the middle of the road which makes me feels guilty on the public the Brand new car ran only **** Kms, Not yet completed *st year anniversary. I loved the car before purchase but now???

The car is taken by the service center guy who stated that the model facing clutch cylinder problem frequently and the company replacing. Is this a way a company to communicate a customer once we suffer in the middle of the road. Why not you informed us before for the replacement?

Before I used Hyundai Accent **** model used around ** yrs it was a very good and smooth car I changed that only for the age of the car, but now I feel compared to that Accent **** model the elite I** **** model is poor than that.

I feel disappointed in purchasing the car and which makes me mentally ill due to breakdown in public.

I have attached the other customer's complaint related to this for the reference.

I need a satisfactory explanation and reply from the company.

Thanks & Regards,
Mohamed Aarif MA
+** ***** *****
aarif*if@gmail.com

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