Mamaearth
- Cheating and harrasment Closed
Vikram Makker filed this complaint against Mamaearth on Sep 27, 2023
Hello Sir,
I signed up on Mamaearth with referral code in which Mamaearth gave *** Rs. added Signup offer to mama wallet. Then their offer was going on Buy One Get One with code OMG. I added some products to my cart to order and applied this offer. After applying the coupon, I saw on page that the option of add gift card was highlighted. Then I purchase Rs ***/- Mama earth gift card from my Paytm. And as soon as I added that Mama earth gift card to their app, the buy one get one coupon offer got removed. Then I called their customer care and spoke to Miss Sapna. Then I told Sapna that I was ordering the product from your app, so my gift card was not working with the coupon. Then she said coupon and gift card don't work together. Then I asked why your gift card option was not disabled when I applied for the coupon. If it doesn't work with coupon.Then Sapna disconnected the phone saying that your voice was not coming whereas I was hearing his voice. I also have its recording. I felt that Miss Sapna was not able to understand my concern, so Miss Sapna disconnected the phone by saying not audible. then I called again to customer care.
Then I talked to Miss Kanishka. Miss Kanishka understood my concern well and promised to help me. Then she told me place a new order then cancel the order and call her again to talk to her if the call was connected to another representative. As soon as I called again the call was connected to Miss Diksha. She refused to transfer the call to Kanishka. And disconnected the phone without listening to me. After that I called customer care *-* times. After running for some time the phone got disconnected *-* times without connecting Mamaearth. Then I saw your website on the net. To complain against Mama earth. Main concern It's not about gift card of rs. ***/- it's about cheating and harassment. When mamaearth gift card and coupon combination was not supposed to work then why didn't Mama earth disable the gift card option on the payment page. I wasted * hours in calling customer care and there was no solution.. I have all the call recordings. I am filing a case of cheating and harassment against them. Solve my problem as soon as possible.
Regards.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
Mamaearth
Resolved
Frustrated? File a Complaint
Byjus
"Thanks to Voxya, I have got the refund back from Byjus :)"
Mohammad Ashfaque
Related Complaints
Mamaearth - Package not being delivered Closed
On March **, I had ordered * items of natural lip balm of mamaearth and expected delivery date was on **th March.I had put my address wrong and since then i have been contacting the customer service and no one answered.The delivery agent did no...
Mar 24, 2026 by Yuvraj Saini
Mamaearth - Order not delivered Closed
.H(G mamaearth se order kiya tha or online -A$>( ?/> %>.. ?*@ delivery date **th april **** thi.abhi tak .A G (*@ .?*> *H.....
Apr 22, 2025 by pinki
Mamaearth - Refund not recieved Closed
On **th october **** I purchased a few products from mamaearth and then due to some issue I cancelled the order within few minutes they said refund will be given in * to * days but I didn't not received it till date which is ** october when I c...
Oct 27, 2024 by Tannu
Mamaearth - REFUND NOT RECEIVED Closed
i purchased some items and then cancelled it within ** mins..they said cash would be refunded within * buisness days..but money has'nt been refunded even after ** days...
Sep 18, 2024 by REJEENA GEORGE
Mamaearth - Payment debited from my account but order automatically cancel and didn t get money back Closed
On **th April I made a payment in mamaearth website for two products.. order id is - ***********...but after deduction money order automatically cancel and didn't get the money back and then they are saying we didn't receive the payment....
Apr 23, 2024 by SAHIN PARVIN
