- BOOKING AMOUNT NOT REFUND ^Open

UMESH PRASAD filed this complaint against GOROOMGO PAYAL MALL ROAD NAINITAL on Dec 26, 2023

I HAVE BOOK * ROOM IN GOROOMGO PAYAL MALL ROAD NAINITAL ON **TH DECEMBER **** IN FREE CANCELLATION CHARGES. AND AFTER RECEIVED CALL FROM GOROOMGO PAYAL MALL ROAD NAINITAL CUSTMER SERVICE PERSON FOR MAKE ADVANCE PAYMENT OF MINIMUM BOOKING AMOUNT ₹ *,***/- OF GOROOMGO PAYAL MALL ROAD NAINITAL FOR CONFIRM BOOKING. I HAVE PAY THE SAME AMOUNT AS PER ENCLOSED PAYMENT RECEIVED. NOT IN SUDENDLY SOME MIS-HAPPYING WITH US, I CANCEL OUR BOOKING ON **TH DECENBER ****. AND CALL TO GOROOMGO PAYAL MALL ROAD NAINITAL FOR REFUND OUR BOOKING AMOUNT. HE TAKE CALL AND CONFIRM OUR BOOKING AMOUNT REFUND WITHIN * DAYS. STILL I AM CALLING WITHIN * DAYS FOR REFUND OUR AMOUNT BUT NO BODY CAN PICK MY CALL OR GIVEN ANY ANSWER REGARDING OUR PAYMENT. ITS NOT RIGHT WAY. ITS MISTAKE BY ME FOR BOOK OUR HOTEL THROUGH BOOKING.COM. I CANT BOOK ANY THINGH TROUGH BOOKING.COM IN FUTURE. I WANT TO REFUND OUR AMOUNT.

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