Make My Trip
- Bad behavior & lack of response Open
KVSR Krishna filed this complaint against Make My Trip on Nov 27, 2018
Absolute lack of transparency while dealing. Booked an international holiday through make my trip. Absolutely no clarity & transparency. My package was supposed to be inclusive of Visa fee. But to my surprise visa fee was not a part of the package which I got to know after making the initial payment. The travel coordinator is absolutely rude & claims that there are some software problems in their app & that's why app says visa fee included but in reality it's not. Another problem : my package included island tours. The names of the islands are not given inspite of repeat reminders. After a lot of follow am asked to Google the islands. When I refused for that I was given the island names. Again these islands are not what I was looking for. And now when am asking to replace couple of islands, the travel coordinator is again behaving rudely. She is infact screaming & yelling on me & my wife over the phone. Thenninhad to make an official complaint by calling the toll free number of make my trip. I haven't got any response from them too. I was promised a phone call which I haven't received yet. My trip is due in the next few days & this is my fate.
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Resolution Demanded:
Replace / Fix problem
Make My Trip
Resolved
Frustrated? File a Complaint
Rapido
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
Rajani Kanth C
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