- Asking me to pay extra ^Closed

Utsav Anand filed this complaint against Zest Money on Jul 16, 2021

I have taken loan of **,*** from zest money on **th November ****.
I have been told that Rs. **** for * month will be auto debited on *th day of every month from my account.
I have been asked to maintain sufficient balance in my account and I managed to maintain balance in every month. But they failed to auto debit emi ammount from my account for * months and suddenly in *th month they auto debit my account with Rs ****.
I called customer care and asked why my emi is not auto debited on time and when it is debited then why Rs **** is deducted. I have told to pay **** only.
Customer service agent told me that due to technical fault my emi is not auto debited and the issue ia resolve. Now i will also receive cashback of *** every month.
But i didn't received cash back, i again called zestmoney regarding my cash back. They come to me with irrelevant answer, they said i didn't have money in my account that is the reason my emi is not auto debit and due to this i will not be able to recive cash back, and now they are forcing me to pay huge penalty of ****, even though when there is not any fault from my side. I have maintained the balance in every month. My bank statement is attached with the complain.
I request you to please help me clearing my loan with zest money and please save me from this huge penalty of Rs **** and the mental harassment which is being done by zestmoney to pay such huge penalty, because there was no any fault from my side.

Are you brand?

Resolve Complaint

Are you Lawyer?

Help Consumers