- API denial ^Closed

ramadasaiah filed this complaint against Air Arabia on Mar 27, 2026

am writing to follow up on my previous complaint regarding denied boarding, lack of proper notification, and my full refund request.
we were never informed by phone, email, or during booking that our travel could be affected or that boarding could be denied due to approvals or API issues.

During the booking process, we were even in contact with Air Arabia customer support by phone to correct a passenger name on the ticket, and still no one informed us about any possible restriction or risk of denied boarding for Iranian passengers on this route (India – Sharjah transit – Turkey).

If this information was important, customers should have been clearly informed during booking or by direct communication. It is not reasonable to expect every customer to constantly check website announcements before traveling.

On the day of travel, we arrived at the airport on time, completed check-in, dropped our baggage, and even paid approximately *** USD for excess baggage. After completing all procedures, we were informed that due to API rejection we were not allowed to board the aircraft.

This situation caused us significant financial loss including hotel, taxi, and accommodation expenses, and it also caused us to overstay in India. We are currently stranded in Bangalore and facing serious financial difficulties.

This is the second time our Air Arabia flight has been disrupted (first cancellation due to war situation, second denied boarding due to API). Therefore, accepting a small refund or travel credit is not acceptable.

We are requesting a FULL CASH REFUND to the original method of payment.
Booking Reference Numbers:

*X*M*A PNR

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