Top consumer complaints in 2024 - Voxya Consumer Forum Online

Education Complaints

We all know the importance of Education in Life. Without it we would pretty much be worthless. Education plays a vital role in the all-round development of an individual. Parents usually want their children to get the best possible education and for this they send their child to the best institutes.

However, many times the parents come to know that their child is being bullied or is being ill-treated by their classmates or sometimes even by their teacher. Many private institutions in cities like Bangalore, Chennai, Pune, Mumbai etc promise that the students will be provided with nutritious food but on joining that nutritious food is nowhere to be found.

The parent will generally feel outraged in such cases and will want to file a complaint against the school. So how can an individual file a complaint against any educational institution?

There are many online grievance portals which are specially focused on education department complaints wherein you can fill a form by entering all the relevant details. However, if you are a student and want to file a complaint directly without involving your parents, what are your options?

First and foremost if the student has a complaint regarding the classroom situations or any administrative actions, he/she should immediately contact the head of the faculty of the respective education department. He/she should also visit the principal office and be vocal about their problem.

Famous Edutech and Online Education Companies of India

Apart from getting formal education at school/colleges, there has been a new way of studying namely through online portals. Covid has made online education even more popular and millions of students are learning online. This gave rise to the ed-tech space and the creation of hundreds of online education businesses like:

- Byjus
- Dexler
- Whitehat Junior
- Testbook
- Gradeup
- Pariksha
- Upgrad
- Educomp Solution
- NIIT etc

These are some of the leading online student platforms in India. These online education platforms are not only used by students in big cities like Bangalore, Pune, Mumbai but also in smaller cities like Patna, Indore, Kanpur etc.

Most Common Edutech and Online Education Complaints

With education going online, hundreds of individuals face different problems. The most common education complaints faced by Indians are:

- Unable to cancel subscription
- Unable to get refund after cancellation
- Getting no customer support
- Getting wrong learning material
- Unable to use edtech platform due to technical issues

Now the question comes how to resolve education complaints as most of these online edutech platforms are not reachable through a physical office to support students and parents.

How to resolve Education Complaints?

So if you are someone who took some online learning course or learning material but you are not satisfied with the service or you are getting troubles that the company is not resolving then try these below:

1. Contact Education Company:
You should firstly try to email them by explaining the entire issue or you can even call them at their customer care number. The customer care number of some of the leading online student platforms in India are :

Byju's Customer Care Number - +91 9243500460
Gradeup Customer Care Number - +91 9650052904
Testbook Customer Care Number - 1800 833 0800
Educomp Customer Care Number – 0124-4529000
NIIT Customer Care Number - 91-124-429 3000
IGNOU customer care number – 011-295327411

2. Use Social Media:
Secondly, you should try to contact education companies through Social Media. Social media is one of the most efficient feedback channels for people and the education companies usually have teams to monitor the complaints. Try to use appropriate hashtags, handles and mentions.

3. Send a Legal Notice:
If the customer care executives are unwilling to resolve the complaint then the next best step would be to take legal action against the education company by sending legal notice. You should hire a lawyer to send a legal notice to them as sending notice on a letterhead of a professional lawyer is always a better option.

4. File a Consumer Case:
You should approach the consumer court / consumer forum if you do not get any resolution for your education complaint. If even after sending legal notice via advocate you are not getting any resolution then filing a cse in forum should be your goal. Consumer forum deals with consumer complaints and helps in getting justice if your rights as a consumer have been violated.

We at Voxya help in taking legal action against companies. We generally receive around hundreds of education complaints every month. The most common complaints include Refund not provided, poor school management, private school complaint, course deviation etc. and we resolve them by utilizing our business, social and legal network across India. So, if you are frustrated, what are you waiting for? File a complaint today to get justice.

Failure to Refund Educational Fee after 365 Days of constant plea and submission of Proof (Physics Waalah) ^Open

I am a student who lost out on the opportunity to access CAT MBA Ignite batch despite making on-time payment.I paid my fees on **/**/**** and money was successfully debited from my account but it was showing me that the transaction failed on PW...

Jul 04, 2025 by Dhruv Thakkar

Teachnook Failing to Process Full Refund for SaaS Sales Course (Teachnook saas sales ) ^Open

I am a student who enrolled in the SaaS Sales course offered by Teachnook. I paid a total amount of ₹*,**,*** for the course, but due to unavoidable circumstances, I requested a refund. Teachnook refunded only ₹**,*** and later informed me ...

Jul 03, 2025 by Rohit ranjan kujur

Company not giving within mentioned time period (PlanetSpark AKA WINSPARK INNOVATIONS LEARNING PRIVATE LIMITED) ^Open

The company is not giving refund after written commitment to give it in within * months. It is more than * months they have not given anything. I want my refund with interest and penalty for mental disturbance caused by thier act. Thanks Pr...

Jun 27, 2025 by Pravesh Rathore

Refund Not Processed for LawSikho Bundle Course Despite Dissatisfaction and Genuine Reasons (LawSikho ) ^Open

I am writing this complaint regarding my extremely disappointing experience with LawSikho’s Bundle Course that I purchased in May ****, based on the assurance of their course coordinator. Unfortunately, I now feel completely misled and financ...

Jun 24, 2025 by Shrishthi

Pages Missing in tbe book supplief (Arihant publications India Limited) ^Open

I have purchased 'Understanding Physics by DC Pandey' from you online via order No: *****. In Mechanics Volume -*, Unit * is missing. Pages*-** is missing. We never expected such a thing from Arihant and therefore my daughter failed to notice i...

Jun 21, 2025 by Rethula Paul

Refund (Topper Ninja ) ^Open

They promised to provide notes for all subjects of class * ICSE but after the payment they did not provide notes for English, Hindi and Computer. Please help me to recover my refund from them as it is a spam....

Jun 18, 2025 by Annarupa Chakrabarty

Nxtwave CCBP 4 0 Academy Complaint against nxtwave CCBP 4 0 Academy CEO rahul attuluri Jodo Flex pa (Nxtwave institute) ^Open

**Subject:** Complaint Against NxtWave and Jodo Flex payment for Fraudulent Loan Processing and Breach of Contract *Complainant:* Ambati Nagender Location: Jagtial *Date of Incident:* Aug **** **, **** Filed Against: NxtWave (Mr. Rahul At...

Jun 12, 2025 by Ambati Nagender

Edutech Company fake promises (Nxtwave Ccbp 4 0 Academy ) ^Open

I joined in NxtWave CCBP *.* academy in **** when I'm in *rd of my college. In that course they will have to provide Python Full Stack Development course and AI/ML or Data Science specialization. They have promised me that I will get a internsh...

Jun 12, 2025 by Lalith Kumar Reddy Desam

DPSS School Not Refunding Rs (Delhi Public Secondary School Moynagudi Barasat West Bengal ) ^Open

My Son studies in Class * at DPSS Barasat WestBengal, During the month of November **** the DPSS School at Moyanagudi Barasat, West Bengal asked me to pay for the next year admission fees and school fees for the next year Std * well in advance....

Jun 09, 2025 by Kaushik Mazumdar

PlanetSpark WinSpark Innovations Learning Private Limited (PlanetSpark WinSpark Innovations Learning Private Limited ) ^Open

...

Jun 07, 2025 by Aruna

Unfulfilled Promises and Refund Denial by Swapnil Patni s Coaching Institute (Swapnil Patni Classes) ^Open

I am a student from Karnataka who enrolled in Swapnil Patni’s Classes (Pune) for CA coaching in **** after being influenced by their advertisements showing premium facilities and hostel support. I paid ₹*,**,*** in full faith for offline...

Jun 02, 2025 by MOHAMMADADNAN ALAMSAHEB CHAPPU

Refund (Planetspark) ^Open

https://www.planetspark.in/ Member ID-******* We had taken their subscription few months ago. My son took *-* sessions initially but wasn't able to concentrate. We shared this problem to the teacher and even with the moderator verbally. ...

May 19, 2025 by Shivani Miyani

Fee Refund (FIITJEE Institute) ^Open

My son was enrolled in the Two-Year PINNACLE Integrated Program at this institute with full faith in their promises of academic excellence and continuous support. Unfortunately, the situation has taken a grave turn. Without any prior notice,...

May 15, 2025 by Hrishikesh Mishra

Refund not provided (PlanetSpark AKA WINSPARK INNOVATIONS LEARNING PRIVATE LIMITED) ^Open

A demo class was attended on **th March****, followed by a counseling session on **th March, conducted by Ankit, we were clearly assured a ***% refund if we decided to withdraw at any point before attending ** classes. There was absolutely no ...

May 13, 2025 by Himabindu

Request for Refund Due to Misrepresentation of Course Content (Goenka Kachave Llp) ^Open

t the time of registration, I was informed that the course would provide in-depth training on Python, Advanced Excel, Power BI, SQL, and Tableau — which heavily influenced my decision to enroll. However, after attending the sessions, I realiz...

Apr 27, 2025 by Bhavani

For not getting refund (Pantech ai) ^Open

Title: Refund Not Issued Despite Multiple Follow-ups for Course Enrollment Complaint: I enrolled in a Full Stack Web Development course with Pantech.ai and later requested a refund due to my inability to continue. My initial refund reques...

Apr 23, 2025 by Anshu Kundu

Unfair result of jee mains april 2025 (Nta jee main session) ^Open

NTA has done a blunder in JEE MAINS **** APRIL SESSION some of the answers are wrong in the answer key published in answer key and for some they have changed our answers from the answers we marked during the examination which is affecting our o...

Apr 18, 2025 by Madhav Gupta

Educational refund (Whitehat Jr ) ^Open

I have purchased a course from whitehat jr. But later that *-* days i need refund. They gave me refund of *****/- but they did not gave me *****/- refund . The loan company continuously asking money and harrassing me mentally.i belong from very...

Apr 09, 2025 by Mayur Eknath Jadhav

NonDelivery of Service and Request for Refund with Interest (Byjus) ^Open

I enrolled my child, Dhaswin R, in the Byju’s program in April **** under a five-year plan (LKG to *rd Standard). The program was supposed to provide study materials and mentorship for five consecutive years. However, Byju’s has failed to f...

Mar 26, 2025 by Sankar Ramanjeri

I have paid for Allen institute Sarjapur and left that institute 50 days later and they didn t refu (ALLEN Career Institute Bengaluru Sarjapura ) ^Open

I have joined the allen institute in Sarjapur campus in June and I left that institute in August because of lack of teaching and facilities and hygiene and there I have paid ****** for hostel,they didn't refund my one rupee but like me my frien...

Mar 19, 2025 by Manoj GR

500000 ki dhokhadhadi (Arogya Dhan Varsha Finance And Investment Private Limited) ^Closed

*?>/$ *M$> *A(@* "*?/> (G adv credited coopretive society Ltd me ******/- $@( *> *A* .> ?/> %> *G?( *(@ G >*M/ *$> (G 'K'!<@ *G *H*G .> **> G *H*G *>** nhi kiye **M* **** .G...

Dec 28, 2022 by Sunil Dhakariya

Mony refund (Physics Wallah) ^Closed

Sir Physics Wallah se mai **** Rs ka books order Kiya tha lakin kisi Karan warsh Mai usse * December return kr diya aur aaj ** December ho gya un logo ne mera paisa refund nahi kiya aur mai jab v mail krta hu to kuch naya issue bta kr meri baat...

Dec 23, 2022 by Shivaay

Delay in batch (Physicswallah) ^Closed

It promise to start batch from **dec **** but a just few hour ago it post that there is delay in batcha and start from ** jan **** I want my money back ...

Dec 22, 2022 by Aman

Not give refund and for cancellation (Byju's Ed-tech company) ^Closed

I purchased gate course from Byju's but I want to cancel it because of some personal issues. I told my counselor about it he said he processing for it. From last * months I tried a lot but I can't got refund and also cut the emi of * months. I...

Dec 19, 2022 by Charmi kamleshbhai surati

CANCELLED MY ORDER BUT NOT GOT REFUND (Physics Wallah) ^Closed

Hi, I have placed an order but due to my order address not correct I cancelled my order. My order was of *** feet Double sided Whiteboard & Chalkboard. My order no. is PW*KDRUDQUXJ/***. Please refund my money on original payment method i.e., UP...

Dec 16, 2022 by Adamya Dhiman

Byjus complaint (Byjus classes) ^Closed

Hello I enrolled for Byjus classes for my * children on **th August ****. It was a siblings package. It cost me ***** & the consultant promised social studies but there was no books or study material for that subject. Also this ***** was conv...

Nov 28, 2022 by Isa Evon Sequeira

Pakage not delivered (Physics Wallah) ^Closed

Hello mam/sir i ordered arjuna jee books * month completed but no responce by pw I call then may times but they dont do anything My study getting delay ...

Nov 19, 2022 by Kaushal gupta

Service not uptodate and refund not issued (Bjyus ) ^Closed

I enrolled in ssb interview and afcat course. I was promised that I'll be getting an interview as discussed with the customer executive. I had my ssb on ** oct so as per the executive he booked me an course on ** oct and for the interview he ...

Oct 24, 2022 by Aditya Rajgurav

I want to cancel my EMI (BYJU'S) ^Closed

I have buy a subscription from Byju's for Gate CS **** with EMI option. But I haven't attended not more than * or * classes. N I didn't know about this **days return policy also. My first EMI is already deducted so they are saying they can't re...

Oct 22, 2022 by Soraisham Elizabeth Devi

Cheating promising false commitment (Byju Classes) ^Closed

Byjus came and took our kids online classes registration by promising that classes would happen at *.**pm as we wanted. But after they took registration and left home, no one is attending our issues and neither they are refunding us the money a...

Oct 15, 2022 by Abubakar

Refund policy not explained i have requested for refund 1 day late (Simpli Learn ) ^Closed

I have joined Business/Data Analytics in Simplilearn. I feel I am not able to do this because of my work pressure and family problems. then I requested a refund process but I raised a request for only one day late but they are declining my requ...

Oct 01, 2022 by sharan bv

As per commitment of odisha coordinator Mr Subhajyoti Mishra there is a free look period of after t (Byjus) ^Closed

Kindly refund my money ...

Sep 28, 2022 by Ashutosh Mohapatra

Intellipaat denied refund after the class (Intellipaat ) ^Closed

Hi, This is Rakesh I enrolled for PGP MITxMicoromasters program in intellipaat this is a job guarantee program me and my brother took the admission we took loan of ****** which is provided by intellipaat financial partner and after the completi...

Sep 21, 2022 by Rakesh Jeripothula

Not Responding and Extra payment deducted during EMI payment (Byju s) ^Closed

Extra EMI deduction than actual EMI...

Sep 16, 2022 by Rahul

Refund not credit (Byjus Think and learn Pvt lmt) ^Closed

Grievance Details: On *th August Uday Raj Gehlot senior educational councilor called me and said *,*****/- for my son **th and **th class *Yrs physics, chemistry, maths(PCM) and IIT JEE coaching. If you pay ...

Sep 13, 2022 by P.LINGARAJU

Wrong commitment (Intellipaat ) ^Closed

I was called by thr intellupaat team and discussed about the pg programm from mnit jaipur. After looking at the curriculum i asked the person (pooja) several times if this course anything to do with programming and i was told it is only basics....

Sep 11, 2022 by Roger

Im not satisfied with the course (Byjus) ^Closed

As bjyus says they are best in course . There sales person says total false statements about there courses . They are charging ***** for old recorded videos which are bad quality I think **** is far more for that. There main purpose is to loot...

Sep 06, 2022 by Abhiram

Byju product expired early (Byju) ^Closed

I purchased a byju plan for my son Utkarsh for std *-* in ****. At that time my son was in std * so the byju representative told us that she will give std* for free. My sons academic session is as below. Std* - ****-** Std*- ****-** Std*- *...

Sep 04, 2022 by RAM DIWAKAR KUMAR

Cancelation of my eduvanz loan and i have not started and i dont want to (Skill lync ) ^Closed

In July **th date a i registerd HEV course with my own amount **** in Skill lync due to their they gave a loan approval from Eduvanz upto now i did not start my course . Because of my health and family issues i am BPL ( below poverty l...

Aug 27, 2022 by Yajna manikanta

Course and loan cancellation with refund (Skill lync ) ^Closed

Skill lync manipulate student mind and force to join the course, while joining there call 'n' no of times to make enrolled in the course. But after that they don't respond properly to the student, after enrolling i was not getting any access f...

Aug 22, 2022 by JAPESH MARTIN