Zara
If you are searching for Zara Review on internet then you have reached the right place. You can read the full Zara Reviews here. Get answer to questions like if Zara is real or fake? Zara is legit or scam? if Zara is safe? All Zara reviews are written by actual consumers based on their experience and they provide useful details about the brand. Voxya encourages you to write reviews, feedback and post complaints for Zara so that it help others to make wise decisions. The Consumer satisfaction score of Zara is 48.33% because out of 60 consumer complaints, only 29 are resolved.
Complaints
= • **% • ChatGPT *am extremely frustrated and exhausted dealing with the way my return requests have been handled by Zara. For my first order, I received the wrong pair of heels. I raised a return request immediately, but it took aroun...
Apr 17, 2026 by Deepali singh
Zara - Refund Denied After Valid Return Delivery Agent Fraud Zara Claiming Wrong Item Received Open
Order Details: Order ID: *********** Product: Zara Jacket Order Amount: ₹*,*** Mode of Purchase: Online I am filing this complaint against Zara India for wrongful denial of refund, suspected fraud during the return process, and defici...
Jan 03, 2026 by Kriti Gupta
Zara - Zara Shoes all teared within 28 days Open
I recently purchased shoes from Zara at Select City Walk, Saket, and I'm extremely disappointed. They developed significant tears at the top after wearing them only a few times within ** days (priced at ₹*,***). When I sought assistance from ...
Dec 29, 2024 by Zainab Samreen
Zara - Zara sending damaged items Open
I have ordered * item from them and my order suppose to get delivered on **th of aug by bluedart bt they haven't delivered the items for * days and both day item was at bluedart office nearby to my address after complaining they do deliver bt t...
Sep 04, 2024 by Nikita kumari
I had ordered from zara and received * products which I returned later onn because of size and fit issues and i had received the partial refund only and amount of **** of * jeans is not given by zara saying that you returned a different product...
Jun 22, 2024 by Akshat Paliwal
Zara - Fake product sold Closed
I had Bought ZARA brand Cordset for my wife. The shop name is Streets Fashion, surat. They have website, instagram and whats marketing. They have stopped replying to message and calls. The product received was fake and worst quality. **********...
Jun 11, 2024 by Yash Kankariya
Zara - Wrong item received Open
Subject: Urgent: Complaint Regarding Order #*********** zara - Incorrect Product Received I recently encountered a problem with my online order placed on **th May ****, with order number #*********** I had ordered three Zara perfumes, ...
Jun 02, 2024 by Dr Harikrishna D
Zara - The item was not good it got warped after using it once and twice Closed
I bought a ribbed sweater dated **-**-**** for a little money and after using it once or twice it got ruined and was no longer wearable....
Apr 14, 2024 by KAKU CHAUHAN
Hi i have purchased two product on * dec from store when purchased one of item where without tag and one article was designed like that it is torn from bottom when i went for return zara before ** days store deny to return it .they said they ca...
Feb 04, 2024 by Naveen
Zara - Non Zara product is not getting returned Closed
The deliver guy picked up wrong product on Jan*st,**** and delivered it back to zara. It was a non-zara product and even after repeated call and chats on customer care I am not getting any response from them.They are not even shipping the pr...
Jan 09, 2024 by Ankita Mistry
Zara - Wrong Product Returned to Zara Facility by delivery guy Open
I returned a Zara Basic Puffer White Jacket the delivery guy called me and reached my home to pick it up he got the box I asked him if its the right product or the tags are intact he said yes everything is good and fine then Almost after a mont...
Dec 27, 2023 by Ayush Singh
Zara - Package Fraud Items missing Open
My name is Quzee. Email id: quzee****@gmail.com I ordered three items from Zara. When I opened the parcel there were one item and other two were missing. Along with that * item there were some old used shoes. The delivered bos had the seal o...
Dec 12, 2023 by Quzee
Zara - Formal pants Closed
Dear Zara Customer Service, I am writing to bring to your attention an issue I encountered with a recent purchase. On **/**/****, I bought a pair of formal pants from your store, receipt number ******/******. However, upon closer inspection,...
Sep 17, 2023 by Priya shukla
Zara - Return not accepted Open
Order number - *********** After placing a return request within the return request period, and even after they not coming to pickup the product, contacted them again. They are denying my return request now after * months claiming that the...
Sep 06, 2023 by Jerusha mendes
Zara - Package not delivered nor amount refunded Closed
I purchased three items from Zara online, a jacket and two perfumes on *th August, **** in Hyderabad. After a week, I got a notification that apparently the order was cancelled from my end, which is not true. I called their customer care helpli...
Sep 05, 2023 by Sara Mirza
Zara - Color of the product faded after one wash Closed
I purchased these khaki baggy pants from the Zara store. I wore it and just after the first wash, its colour faded. Light Patches appeared all over the pants. This type of quality is not what I had expected from a well-known brand like ZARA....
Aug 29, 2023 by Drashti patel
Zara - Received wrong item Closed
I have ordered a dress but received a totally different items which is not expected ......
Aug 20, 2023 by Pooja ratnakar
Zara - Zara Broken perfume bottle delivered Closed
I have ordered * perfumes from Zara , one was okay and second was totally broken. The package was wet from the bottom and when i opened it one bottle was completely broken. It could hurt me as the pieces were totally shattered and on other bo...
Jul 15, 2023 by Sonam
Zara - Product returned from Zara Open
Dear Team Zara, When I went to zara showroom subhash Nagar Paccific Mall to exchanged my product and staff misbehaved and also insulted me then I left my packet along with bill on exchange counter then I called zara customer Servic they given ...
Jul 04, 2023 by Sangeeta Sharma
Zara - Payment done twice Closed
Hi, I visited zara outlet which is in select city walk, saket, delhi , India and purchased a pant. I was paying by scanning the QR Code guided by your employee but your system got hanged and as per the employee the transaction got cancelle...
Jun 06, 2023 by Akansha Garg
Zara - Zara denying refund Open
Firstly the product is missing when u contact delivery partner through police , delivery guy return my product and then i arrange pickup ..first they are denying that they received the pacakge when i shared all details now they are denying that...
May 24, 2023 by Nikita kumari
Zara - Zara pickup completed bt no refund intiated Closed
Order number ***********....after getting my order after so much difficulties with no coperation from zara i intiate pickup immediately as i don't wanna order anything from them..same day my pickup created and pickup done..there is no confirmat...
May 23, 2023 by Nikita kumari
Zara - Damaged box and missing item Open
I have complain at zara that box received was damaged and item is not inside it all i received is damaged box and crumbled cover paper inside ...i share all details and confirm that deliyyboy was not ready to wait he told me to take order or he...
May 16, 2023 by Nikita kumari
Zara - Zara shirt damage after 1 month Closed
Bought a shirt worth Rs. **** from Zara Orion mall Yeshwantpur Bangalore on April ** ****, . After * time use, some white patches are appearing which is not clearing after wash as well. Please help to replace or refund for the damage. Thank yo...
May 13, 2023 by hisham ali
Zara - Zara not issuing refund Open
Hi Team, I have called and raised a complaint five times for the order NO. ***********. I received the parcel on **th April **** and placed a return request on the very day.The items were picked up on **th April itself. It has been over ** ...
Apr 30, 2023 by Urvashi
I went to zara store to try and but clothes, I tried one of the dresses and went to buy it! The price on the card was **** Rs but when they scanned the tag it turned out to be **** which was not on the tag. It was wrongly tagged...
Apr 29, 2023 by Gayatri Bankhele
Zara - Wrong item delivered Open
I ordered a white jacket from zara, i received a green one of same amount. I raised a return request stating delivery of wrong item. They received the jacket and warehouse is saying we had shipped right one. We will not refund. The jacket i ord...
Feb 16, 2023 by Azra Mehraj
Zara - Package not picked up Closed
I placed an order. It was delivered on time (January **, ****). I placed a return before or on January **, ****. The item was supposed to picked up within **-** hours. I’m writing this complaint on January **, **** after speaking to * custome...
Jan 30, 2023 by Isha Derashri
Zara - Delivered status not updated online and cannot make a return request Closed
Hello, I purchased this item from Zara online app, for which they gave me the estimated delivery date between **-** January. And I received my parcel on ** itself. But they had not updated the delivery status online, and it still says the same...
Jan 19, 2023 by Ritu Raj Meet
Zara - Return Pick Up Not Done Open
I had ordered * packages mid December and have made several return requests since, through their app and customer care helpline. However even though they say the same thing time and again that the courier would come within **-** hours, nobody h...
Jan 04, 2023 by Mende Lama
Zara - Picked up 3 items but brand denied and gave no refund Open
I returned * items to zara and they picked up by ecom express’s employee successfully where I received text also for confirmation, annd I have proof also of successful pickup. I called zara multiple times, they are saying items have not r...
Dec 09, 2022 by Shefali
Zara - Manufacturing Defect Open
Date of Purchase-October **, ****. I have purchased one Pant from Zara Fort Mumbai, The threads of my new purchase of zara pant have started popping out after only * washes. I can share the photo/video of the same on request. I am really upse...
Nov 23, 2022 by Bhavika Purswani
Zara - Manufacturing defect Open
The threads of my new purchase of zara pant have started popping out at various places.the interwoven threads of my trouser have literally started popping out.I can share the video of the same on request. I am really upset as i have been purch...
Sep 24, 2022 by Mamta sanjay
Zara - Gift card not working Open
i bought zara gift card online under order id *********** on **th Aug , since then till now that gift card isnt working , the ID QR code , gift card number ************* doesnt work . i have been calling zara almost every second day and did ch...
Sep 19, 2022 by Jasneet
Zara - Package not delivered Closed
I ordered a parcel from Zara to a different shipping address. According to the website, my package was delivered on **th July, which I figured must be some error as the package was due delivery from **th to **nd July, as no package arrived on *...
Jul 31, 2022 by Chaki Sa
Zara - Not getting refund Closed
I returned a shoes which i bought from zara tha day itself it was delivered i bought it through online from their own zara website . It was **th of june , that the shoes was picked up for return , it's almost ** days from returned and i haven't...
Jul 09, 2022 by Sorokhaibam Kiyambi
Zara - ZaraRefund not received Closed
I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund...
Jul 07, 2022 by Shruti.
I have ordered * perfumes from zara one was okay and second was totally broken when i opened it even i can get hurt because the bottle was broken. ...
Jun 06, 2022 by Akshay Rajput
Zara - Refund not given Closed
i had ordered a dress worth **** on zara in january and returned it. it is March now. almost two months and i haven’t received my refund. they have said that they processed the amount but the bank has confirmed that no amount was returned to ...
Mar 14, 2022 by shreya bhattacharya
Zara - Recieved damaged item Open
I had purchased a stretchable belt from zara.com in the month of Nov ****. The belt was not stretchable as mentioned in the description and was not fitting me. Hence I sent it for a return via home pick up facility. I recieved a mail after ** d...
Mar 12, 2022 by Cass
Zara - Refund not received 4 months passed Closed
Absolutely disgrace company. I had returned an order no- *********** last October **** and still not received the refund as of today being February **** and as per the companies policy the refund gets initiated within ** business days. Their cu...
Feb 02, 2022 by Rijul
Zara - Package not delivered customer care not responding Closed
I was supposed to receive a delivery of three items by January ** ****. The items have not been shipped and the customer care is not responding. The message i get is we cannot help with this order. Please call.... but there is no number. I am s...
Jan 26, 2022 by Tanuja Kumar
Zara - Refunded hasn t credited yet Closed
I have returned shoe from zara worth ****.It has been about a month still the refund hasn't credited ...
Jan 25, 2022 by Mohammed shamnad
Zara - Refund not received Closed
IT'S BEEN MORE THAN * MONTHS BUT I HAVEN'T RECEIVED THE REFUND YET. Every time I contact them, they say my case is under escalation. It's a big brand but they use such silly tricks to loot people. ...
Sep 29, 2021 by Sushmitha Raj
Zara - Did not receive products Closed
I ordered a product from Zara and the delivery date was **th of Aug. (****). The delivery never called me besides that they didn’t text me about the package. I tried to locate the shipment in the delhivery website and it’s written that it i...
Sep 01, 2021 by Toshimen
Zara - Refund not initiated Open
Hi, I placed order from zara on *st july **** and paid for it using UPI and On *th july I cancelled the order. Even contacting multiple times I haven’t received a refund yet it’s been ** days....
Jul 30, 2021 by Yashashree Khade
Zara - No response no replacement or no refund Closed
I had been delivered wrong product , and soon as I contacted Zara they agreed for a replacement which later after more than * weeks they’re asking for a refund That too after I tried contacting them Very bad service!!!!!!!!!!! Being such ...
Jul 26, 2021 by Reem
Zara - Wrong item delivered Returned but no refund Closed
I had placed an order on Zara. However, the items I received were wrong. So I first tried to reach customer care. The contact number provided did not work. The chat option was useless. There would be no action from the agents that were conn...
Jul 17, 2021 by Sharika Mahadevan
Zara - Money not refunded Closed
refund has not been initiated from the zara for the return of item...
Apr 12, 2021 by sruthi ogireddy
Zara - Refund not credit in my bank account Open
Refund initiated by zara on **-**-**** for rs ***** not credited in my account Refund confirmation submitted by zara is as below: Date and time - ****-**-** **:**:** Merchant Txn ID - ********* Citrus Txn id - OL******************* Source...
Mar 21, 2021 by Shobha Jain
Zara - Refund Not Received Open
Apparently the refund has been processed by Zara but my bank has confirmed no amount was received. I have requested for the UTR number against the refund but Zara has not been able to provide it for two months now....
Jan 22, 2021 by Linda Abraham
Zara - Refund Amount Open
I had placed an order with ZARA on **th November **** and the amount of Rs.**** was deducted from my account as a pre-authorization payment. Even after numerous calls and complaints I still haven't received my refund. I have been calling ZARA ...
Jan 20, 2021 by Malika Sood
Zara - Man sweatshirt Closed
I havd purchased man' sweat shirt online and when I received it, it was dirty and had black patches all over it. I talked to customer service and the guy tried to cut me out. He just said that they won't refund delivery charges of *** bucks. Th...
Jan 18, 2021 by Gulafsha
Zara - Refund not received Open
I have purchase from zara of rs ***** and i partially returned the items due to size issues .few days later my return was accepted and received an email regarding the refund of rs **** but its been a month now money is not credited to my bank a...
Jan 11, 2021 by Anuja Rai
Zara - Package not delivered and returned without contacting me Closed
Shipment is stuck at Srinagar hub for last ** days they are not sending it to Anantnag!! Then after few days they cancel the order themselves without contacting the customer evwn once !! Give us explanation why are you even accepting orders if...
Dec 11, 2020 by Eliza khan
Zara - Damaged goods Open
I had ordered several items online from Zara. Out of the four items ordered one had black stains all over the top. The second....a pair of earrings were sent in a flimsy pouch - broken.i had several exchanges with thier customer support where I...
Sep 05, 2020 by Meeta Chopra
Zara - Refund not processed Open
I have returned both product in the same parcel and they have processed return of only one item. They are saying that they have received only one product. I don’t know where the product had gone and they are not refusing to process the retu...
Sep 29, 2018 by Saurabh Purushottambhai Vekaria
Zara - Zara T-shirt not received Closed
I was ordered Zara t-shirts from Instagram online shopping page. Order date is **-*-**** but till date not received... He told me within *-*days for taking dispatched.. Nd no one replying me nd no one proper response... I humble request to uh a...
Aug 22, 2018 by Minuvaishnav
Zara - Received damaged product from Zara.com Open
I had placed an order on Zara.com on *.*.**** , under the name of Vishwa Bhavsar. The order number is *********. The order consisted of * items out of which * was a damaged product with stains on the sleeve. I had escalated a damaged product re...
Jun 18, 2018 by Vishwa A Bhavsar
Zara - Non delivery Closed
Hi, I haven't received my courier yet which was supposed to be delivered by *rd june. I have also raised a complaint with ZARA for the same. You guys have no accountability whatsoever.I need this courier to be delivered by End of the day ...
Jun 05, 2018 by ila mishra
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