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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Case Details
Personal Info
Resolution
I ordered a Kenstar Air Conditioner from Flipkart on ** April, which was delivered on ** April. Installation was scheduled for ** April but no technician visited. On ** April, a technician visited and identified a manufacturing defect in the...
Apr 25, 2026 by AshishKumarTeotia
Flipkart Internet Private Limited Bangalore - Account blocked by flipkart Closed
hello my flipkart account blocked by flipkart itself. in my flipkart account i am having ****+ wallet balance and also i have * mobiles under buyback policy. now i am not able to access my flipkart account. my flipkart login id is kotasangod@...
Feb 07, 2019 by khushal nandwana
Flipkart Internet Private Limited Bangalore - Cashback not received Open
i bought an iphone from flipkart with icici bank offer (**** cashback), but i still have not received the cashback amount. as per flipkart customer support offer was applicable on icici bank emi payments only although at the time of purchase an...
Jan 19, 2019 by Vikas Kumar
Flipkart Internet Private Limited Bangalore - Order cancelled but refund not received Open
i have cancelled my two order on date ** dec **** on flipkart app, & the app shows that the refund process is complete & it will take maximum date up to **.**.**** so, please wait up to ** dec ****. so i was wait up to **.dec.**** but the refun...
Jan 01, 2019 by RAJESH GULAB GOLEKAR
Flipkart Internet Private Limited Bangalore - False product description Closed
I have purchased a new Samsung galaxy note * from flipkart but I was surprised to know that inspite of providing Snapdragon processor they provided me with Samsung processor ,when I visited their website to my surprise they did not mention any...
Dec 29, 2018 by Swapnil
Flipkart Internet Private Limited Bangalore - Flipkart Account Blocked Open
My flipkart account id blocked since *th october and today is ** th november i have received a email from flipkart.com that my accounts has some suspicious activity amd high number of returns but reality is that i want to return only one item t...
Nov 15, 2018 by Sanjay Kumar
Flipkart Internet Private Limited Bangalore - Product not Delivered Open
I had ordered Redmi Note * Pro ( Black, **GB) on *nd November **** ( Diwali sale) and the expected delivery date was *th November ****.Due to the delay in the delivery I called the Flipkart team who assured me that he problem would be resolved ...
Nov 11, 2018 by krishan Singh Tanwar
Flipkart Internet Private Limited Bangalore - Refund issue Open
*** was debited from my bank account but *** was credited to bank account. Informed Flipkart but still they're not able to refund. They're saying everything is fine, though I have send them screenshot of my bank statement....
Nov 03, 2018 by Neelima Begum Laskar
Flipkart Internet Private Limited Bangalore - Flipkart cancelled my order Closed
Hi Team, Brevity is the essence of this communication. W.r.t the order ID in the trail mail and the escalations on customer support no., all I have received is assurance of 'Call back". Assurances are not resolutions! I have been fIipkarting...
Oct 16, 2018 by chandan yadav
Flipkart Internet Private Limited Bangalore - Money deducted but order not placed Open
The amount of my money deducted is **,***/- when i was placing the order of laptop through flipkart, the laptop was of rs **,*** /- that transaction is failed but the bank has been deducted my money and no one order is placed on my flipkart ...
Oct 14, 2018 by Herminder Singh
Flipkart Internet Private Limited Bangalore - Warranty not providing Closed
I have purchased one geyser from Flipkart . That geyser is having five year warranty. Geyser tank got leaked. I have raised complaint with hindware ( geyser manufacture ). It’s more than * month hindware is not responding as product is online...
Sep 15, 2018 by Ashrut Singh
I ordered a car mat for my honda city **** model , car interior being Beige I ordered Beige,but when i received the product I found that white colour has come,also the product does not fit in my car.I wanted a replacement,hence I placed a repla...
Sep 14, 2018 by NILADRI NIHARENDU DUTTA
Flipkart Internet Private Limited Bangalore - Packaged not delivered Open
I have placed an order of Kobo **kgs adjustable dumbell from flipkart on **th July **** and i have paid through debit card and my order status has been updated that the product has been delivered to me on *.aug.**** **:**pm and I have not recei...
Aug 28, 2018 by Lalhlimpuia
Flipkart Internet Private Limited Bangalore - Denied product delivery with exchange Closed
As per Flipkart exchange program. Old product should not have cracks as per their exchange policy. But they are not exchanging my old product which has minor scratches since it's few years old handset. And as per terms and conditions my old ph...
Aug 19, 2018 by Trisha Mishra
Flipkart Internet Private Limited Bangalore - Product Performance Unsatisfactory Need Replacement Open
Hello Flipkart, Flipkart is not replacing my product as there engineer is not able to rectify the problem but also he is not accepting that photo post processing problem as a problem. Do you have any Camera/Photograph technicians Flipkart. p...
Aug 02, 2018 by Mayank Goel
Flipkart Internet Private Limited Bangalore - Service Denied Closed
Ordered Honor * lite on **th Mar ****, * weeks ago reached Authorized Service center since mobile not working. But they denied providing free service and asking charge for service. When i raised this towards flipkart they replied that it is out...
Jun 29, 2018 by MullaiSelvan
Flipkart Internet Private Limited Bangalore - Return or replacement is not happening Closed
I had purchase for thomson smart tv with order id OD******************. I was so happy that i got delivery with in * days. But when installation engineer came he said there is a dot present in the screen & i am going to submit report and you w...
May 17, 2018 by Kailas
Flipkart Internet Private Limited Bangalore - Duplicate product Open
i had made order from flipkart on **/**/**** for caltrix ct-***a basic calculator from seller 'scoria ebusiness' having registered address **/**,ground floor, geeta colony,new delhi-****** But i had received calculator of some unknowing brand c...
Apr 14, 2018 by Hardik Oza
I have ordered a Morphy Richards ** L Convection Microwave Oven (**CG, Steel) on Aug **nd .. I have done a COD for Rs.***** and the product was delivered on **th Aug. They have scheduled a Demo and Tech visit on Thu, **st Aug. Infront of the ...
Nov 14, 2017 by vamsi kondragunta
Flipkart Internet Private Limited Bangalore - Wrong Product Delivery again & again by Flipkart Open
I have ordered Lenovo K* Plus *gb ram on Flipkart. I got *gb ram mobile on **th Oct. Flipkart arranged replacement. But again I got *gb ram on **th Nov. When I contacted Flipkart to enquire about their careless attitude. They say they will refu...
Nov 06, 2017 by Saurabh Dwivedi
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