1. Home
2. Companies
3. Dunzo

Dunzo ^(37/64)

Dunzo - Dunzo cheated ^Closed

Booked parcel service on dunzo, money got deducted but the delivery parcel did not assigned and order got cancelled, after ** days also did not receive my money back...

Feb 23, 2025 by Hardik Sodha

Dunzo - Package delivery ^Closed

Delivery partner was not assigned and the order was cancelled and I have not yet received my refund it's been * weeks already...

Feb 09, 2025 by Pavan

Dunzo - Package not delivered ^Closed

Hi, I had booked a delivery from a store (Something Special, Bandra West, Mumbai). And as soon as the delivery agent was assigned I took a screenshot and sent it to the store guy so he knows who to give it to (Dheeraj Kumar Yadav was the assign...

Dec 07, 2024 by Stefanie Fernandes

Dunzo - Refund not recieved ^Closed

My Dunzo delivery order dated **/**/**** at *:** pm was cancelled due to unavailability of delivery partner. The refund of Rs.*** was initiated and I'm yet to receive it. They have no customer care number and I've emailed multiple times and yet...

Nov 14, 2024 by Rhitankar Basak

Dunzo - Unable to delete Dunzo account even as i surrender my phone number ^Open

Hello, I am surrendering my phone number. As such, I wanted to delete the Dunzo account which has my very long purchase transaction history. The dunzo app does not currently provide any opportunity to delete the account and transaction histor...

Nov 01, 2024 by Lakshmi Gandhi

Dunzo - Refund not credited ^Open

My order was not delivered on *th September I mailed dunzo they initiated, refund on *th September, the amount is not yet credited. Now when iam sending mail saying provide me the RRN they are not replying, only a system generated mail saying w...

Sep 19, 2023 by Riddhi dey

Dunzo - Rude behavior from delivery boy ^Closed

Sent medicines through Dunzo courier, Sanjay Kabiraj today, * June **** within Pune. He dropped it off, and when he tried calling me, I had to go answer the door. When I got back to my phone and called him back *-* mins later, he started abusin...

Jun 05, 2023 by Sonali Rao

Dunzo - Missing product ^Closed

I've placed an order and find items with less quantity than ordered. I tried reaching customer care through app but I did not get satisfactory resolution. I tried to mail but they simply said no refund or replacement is provided from their side...

May 09, 2023 by Shraddha Wargat

Dunzo - Money deducted order is not placed ^Open

I ordered ice creams and milkshakes, amount was deducted but order is not placed...

Feb 26, 2023 by Sadiq isham

Dunzo - Regarding refund for dunzo order ^Closed

Yesterday on * Feb I have placed order on dunzo.money has been debited from my Google pay account but order not placed on dunzo app.and there is no any information regarding on dunzo app about failing of order.there is one option for support o...

Feb 07, 2023 by Akash Kanade

Dunzo - Dunzo does not deliver my prepaid order ^Open

I recently ordered from dunzo app some skin care routine products and according to the dunzo application the order is delivered but I haven’t received the order yet. The order was prepaid. I have contacted with the dunzo support executive a...

Feb 01, 2023 by Rahul Jain

Dunzo - Items Missing ^Closed

Hi, I ordered grocery, shampoo and Butter Shampoo and Butter costed *** together, which was missing. This was the first time I ordered from Dunzo. They said they are not able to provide refund. And I lost almost *k due to someone else’s m...

Jan 07, 2023 by Neha Shirke

Dunzo - Package not delivered ^Closed

Today I placed an order in Dunzo but I have not received my order and it is showing in the app that the order has been delivered , i already paid the amount by Paytm so my amount has been deducted as well but i haven't received my package. ...

Dec 04, 2022 by Komal Arora

Dunzo - Delivered expired products and templated answers to my complaint ^Closed

A validity of ** days item mfd */**/**** Is sent to me on **/**/**** Support team writes to me they won’t be able to do anything despite me writing to the support team since the very next minute of delivery Time and again I have received e...

Nov 21, 2022 by Shweta Jain

Dunzo - Refund of 292 Rs not issued ^Open

I ordered a grocery of Rs. *** via Upi app on Dunzo (Pune) on ****-**-** **:** PM, but, Dunzo delivery neither delivered my order nor refunded the above amount. A message via app mentioned that due to unavailability of stock, my order is can...

Nov 07, 2022 by Dr. AMOL TALOKAR

Dunzo - Item of lesser value delivery than the one ordered ^Closed

I ordered cat litter box(large size) and a smaller size was delivered. After raising a concern for a replacement. On the phone app the case was closed without any resolution and when I dropped them an email. They gave false information stating ...

Oct 29, 2022 by Pratima Banka

Dunzo - Item missing ^Open

I have order item missing i got genric reply they will minimise the issue in future order, we i request for refund no reply....

Oct 27, 2022 by Mohamed Saleem Khan

Dunzo - Order showing delivered payment deducted but order not delivered to me partner saying its canceled c ^Closed

I ordered item of *** rupees mortein repellent with free sample and applied ** rupees dunzo cash and balance paid *** rupees by upi phonepe order not delivered to me partner saying order cancelled app showing delivered i talk to company then re...

Oct 13, 2022 by Deepak

Dunzo - Dunzo Partial and wrong order received ^Open

I had ordered pasta and basil from a store using dunzo. The pasta was missing from the order and they gave us parsely instead of basil. As a receipt they have only sent an image of packaged goods, with no way to verify what was inside the packa...

Oct 12, 2022 by Shlok

Dunzo - Dunzo Order not delivered ^Closed

I had ordered from Dunzo. Delivery partner did not deliver the order but marked the delivered. Despite multiple emails to Dunzo team, no resolution received. order id: ***J*NW**** ...

Oct 04, 2022 by Prajakta Parte

Dunzo - Package not delivered ^Closed

Ordered from dunzo. Showed that the order has been delivered but have not received it and the delivery guy is not answering calls too. The support executive on chat closed the issue without intiating any refund too. This is disgusting and th...

Sep 26, 2022 by Shruti rawat

Dunzo - Order not delivered ^Closed

I had ordered from Dunzo. Delivery partner did not deliver the order but marked the delivered. Despite multiple emails to Dunzo team, no resolution received....

Sep 06, 2022 by Shashi Raj

Dunzo - Refund not received ^Open

Fazaria,chennai, refund was not initiated even after one month ...

Aug 21, 2022 by Fazaria

Dunzo - Refund ^Closed

I was trying to order watermelon from grocery in dunzo and I went to the payment section and I chose UPI payment i also got the message to pay *** so I paid it but the order was not taken...

Aug 02, 2022 by Saran

Dunzo - Parcel never got delivered ^Closed

I run a small business and deliver via Dunzo Business almost everyday. on the *nd of July, one of my parcels containing a cake worth ****/- was never delivered to one of my regular clients. I got to know about it only after she messaged me sayi...

Jul 15, 2022 by Kashmira Desai

Dunzo - Refund not received ^Closed

I ordered a few items from dunzo amd unfortunately it got cancelled by seller due to unavailability of those items. I received a message from dunzo saying that refund has been initiated and will be credited to your account in *-* business days....

Jul 14, 2022 by Somalin Da as

Dunzo - Refund Not putted ^Open

My refund is not been putted in my bank account ... They said that in * - * days we will put but now **-** days are passed ...they have not putted the refund till now . ...

Jun 24, 2022 by Ritu Nagpal

Dunzo - Money got deducted ^Open

On **th may ***rs Money got deducted and the merchant say that money not received, later phone pay said it got transferred to the merchant account ...

Jun 10, 2022 by Chaturbhuj kumar pathak

Dunzo - Dunzo Delivery person stolen my helmat ^Open

Im' residing in S.V Towers, Old Washermenpet, Chennai. On June *th Morning around *:** a DUNZO delivery person came to my flats for some delivery. While returning he stolen my helmat from the parking area, which was clearly recorded in the secu...

Jun 08, 2022 by Giri

Dunzo - Items short shipped and never delivered ^Closed

I have placed grocery order from my Sunit*@yahoo.com Dunzo account and paid INR **** on **th May ****. Following items were never received - Amul Taaza Homogenised Toned tetra pack - * Qty x INR ** = INR ***, Amul pasteurised butter *** gm x ...

Jun 01, 2022 by Sunit Uppal

Dunzo - Items not delivered Less quantity ^Open

I ordered *Kg Litchi at the price of ***/kg from Dunzo on May **st *:**PM. I was delivered only ***gms of litchi. Upon contacting Dunzo support i was promised for a resolution within ** hours but i havent even heard from them yet. No res...

May 25, 2022 by Rohit Chauhan

Dunzo - Wrong items delivered refund denied ^Closed

I received an order with Items that were completely different from mine The screenshot is my order and the photo contains pictures of what was delivered to me. Support executives response was curt and not helpful. I have also been waiti...

May 23, 2022 by Rishabh Iyer

Dunzo - Package delivered with missing items ^Open

I have ordered few items from dunzo app on *th of may **** . The items delivered were not fully accurate * items worth Rs. *** were missing and addition to that they gave me HIT spray which i didn't order....

May 12, 2022 by Anushka Solanki

Dunzo - Paid through UPI but order didn t complete ^Closed

Didn't get my order after paid ...

Apr 25, 2022 by Sehab Ahmed

Dunzo - Delivery boy quoting extra and getting confirmed order ^Open

Hi I ordered veg grill barbecque platter from a known place in Jayanagar where I go regularly. Since I was busy I thought of getting order delivered. A delivery executive was assigned and I got a confirmation for amount of *** . I immediate...

Apr 25, 2022 by Dhanush

Dunzo - Items missing from order ^Open

* orders placed with them * redbulls - wrong flavour sent * chips - missing * mangoes - rotten Kitten food - package leaked ...

Apr 22, 2022 by Sarrah

Dunzo - Sign in problem ^Closed

Every time I open the app I am unable to proceed with the same number due to that I loose my. Referal points...

Apr 22, 2022 by Ruqaiya Shaikh

Dunzo - Package not delivered ^Closed

The delivery person got wrong order and said this is what i have when i refused he went back and marked delivered on my order which was never delivered to me. And now the customer care service is not even replying and resolving issues, it is a ...

Jan 30, 2022 by nirvana ahuja

Dunzo - On Tue 18 Janrafi kuldeep singh irespectdogs gmail com wrote 1 One more issue has cropped up I rece ^Closed

On Tue, ** Jan ****, **:** rafi kuldeep singh, <irespectdogs@gmail.com> wrote: *. One more issue has cropped up. I received only *** grams of pistachios but payment is charged for *** grams of pistachios as proved by the attached image....

Jan 25, 2022 by Kuldeep singh

Dunzo - Dunzo Playing with People s Health Food Items ^Closed

We had ordered non veg items from Chick Choice Lajpat Nagar thru Dunzo. All items were bad poor quality the order was less than ordered quantity third class food items. Neither Dunzo nor Chick Choice is willing to take any complaints nor refund...

Jan 19, 2022 by Ashish Bansal

Dunzo - Charging offline and online ^Closed

I have paid in cash for a package delivery I have ordered through dunzo. However the order still stayed as in process till ** November. Now while placing a new order, another *** have been deducted for the previous order. When asked about the a...

Nov 29, 2021 by Haritha

Dunzo - Order not placed in dunzo however money got debited ^Closed

I have ordered sanitary pads from dunzo .However while paying through Google pay ,money for debited from account but the order was not placed ...

Sep 19, 2021 by Volga Swargiary

Dunzo - Order not processed in dunzo money is been transacted from my acc ^Closed

I had ordered product of ***rs via dunzo today amount has been deducted but order is not been processed...

Sep 05, 2021 by Khushboo Marwal

Dunzo - Wrong items delivered and refund denied ^Open

My order number is - ccc*ee**-*e**-***c-b***-f*abb**e**** - I order a certain fish on **th June **** morning for Rs.***, and received the product. But on checking it I realized that the product delivered is different. When I raised a complain, ...

Jun 21, 2021 by Ritam Biswas

Dunzo - Order not delivered and refusing to refund money ^Closed

I had orderd fruits form Dunzo on */*/****. I had put a correct address on their website. But the delivery man never came to my door step. He just constantly called me and because of some office work I could not pick up the call. After i called...

Jun 04, 2021 by Saurabh Misal

Dunzo - Money debited twice ^Closed

Hi. I used dunzo on mar ** to pick and drop an item. I paid **/- through gpay. It made me pay twice as it should failure first time but money has been deducted twice. I trief to raise query but they have only prepopluated queries and mine is n...

Mar 22, 2021 by Bhuvaneshwari G

Dunzo - Incorrect and missing items ^Closed

Placed an order on **th Feb at *:** pm from Dunzo via my registered number **********. The order consisted of * items, out of which * were missing and rest two were incorrect. All the details were shared with Dunzo support but till date there i...

Feb 14, 2021 by Gaurav chopra

Dunzo - Refund not received ^Open

I placed an order on **th November and it was cancelled later due to non availability of delivery partner and I have not received the refund yet in so many days....

Dec 05, 2020 by Anusha Rao

Dunzo - Paid twice and cancelled refund it done till now ^Open

Have made payment twice of *** rs,ultimately had to cancel ,but till Now it’s not refunded (screen shot available)...

Nov 30, 2020 by Vikram rao

Dunzo - Dunzo swiping your cards and cancelling your orders ^Open

Dunzo swiped my credit card Rs *** for my order but did not place my order and cancelled it at the same time. Reading up on other people complaints about no direct number for customer care goes to show that Dunzo is more likely to rip you off a...

Oct 31, 2020 by Lionel Joseph

Dunzo - Worms in food item ^Open

Order ID: ************************ Oct **, **:** PM I ordered some groceries along with some grapes. Initially, I ordered *kg grapes, but it was reduced to ***grams upon call and confirmation by the delivery representative of dunzo, upon...

Oct 23, 2020 by Akshay Rathnavas

Dunzo - MOney debited from account but merchant did not received it MOney not reverted to my account ^Open

I Paid *** rs to Dunzo ( Grocery Delivery app) on **th Aug. Order was not placed but the money debited from my account. NOt the bank says, Transaction was successful but merchant Dunzo says they have not received it. WHere is my money then???...

Sep 24, 2020 by Kirti Trivedi

Dunzo - Refund not initiated ^Open

I ordered * items from Apna Store, Ardee City Rd, Block B, Ardee City, Gurgaon on April ** **** at **:**am via Dunzo. The delivery boy did not arrive to deliver the order, as a result of which the customer care was contacted by me. Post verifyi...

May 29, 2020 by Gourabi Das

Dunzo - Damaged product delivered and very unprofessional customer service ^Closed

I received a faulty medical steam inhaler The same day I reached out ti Dunzo I have been reaching out every day and they give a ticket saying I will hear from them in *hours. It's been *days and still have the audacity to ignore my issue. ...

May 04, 2020 by Kavya S

Dunzo - Refund ^Closed

My money was deducted from my account and I have got no confirmation from their end. I would like to know what should be the course of action ...

Apr 12, 2020 by Divyanka Vig

Dunzo - Amount debited twice on Dunzo no response on support chat ^Closed

I ordered first time. While I was trying to pay with PayTM, it was not happening, so i directly paid through debit card, but then it got debited from PayTM also. There is no response on Dunzo support chat as well....

Mar 04, 2020 by Divya joshi

Dunzo - Package delivered with items missing ^Open

On **th Feb, I have ordered ** packs of cigarettes * but I received ** packs of cigarettes *. They always close my chat by mentioning "issue forwarded to concerned team" and they will reach out to you. Issue reported in email as well but no res...

Feb 18, 2020 by Vijayakumar Annamalai

Dunzo - Order cancelled twice after reassuring DELIVERY and wasting time and energy ^Open

I am student , I do part time work and earn and also study side by side, I made an lrder through Sunzo where they showed a certain value for a certain amount of sweets, after ordering the DELIVERY GUY called me and made me talk to the sweet sho...

Feb 12, 2020 by Shubhangi

Dunzo - Dunzo not refunding amount which was paid ^Closed

Payment was made two times via google pay to dunzo app. But the app did not register it and kept asking me to pay again. I can share the UPI transaction IDs. The app is fake and is a scam....

Dec 28, 2019 by Aravind Kukkila

Dunzo - Paid via Google paid order not placed over dunzo ^Closed

Paid via google pay for dunzo but order wasn’t placed, amount deducted from account. There seems like no option to contact anybody to clarify or to ask about refund. ...

Dec 15, 2019 by Arpitha lakkanna

Dunzo - Order not confirmed ^Closed

I had placed a good order through Dunzo. The amount got debited from G pay but the Dunzo app shows as transaction failed. There was no good support from Dunzo too, they just sent automated messages....

Nov 15, 2019 by Cyril Jason

Dunzo - Dunzo amount debited from account but order not placed ^Open

I tried to place an order on Dunzo and amount is paid via Google Pay app. The amount is debited from my account and it is showing successfully in Google pay. But order not placed in Dunzo app. I am trying to reach to customer care but no respon...

May 21, 2019 by Rachit Aiyanna

Dunzo - Order not delivered ^Open

I ordered some item from Dunzo. It was saying in the app that it is delivered but I did not receive any such order and my money was deducted. When I messaged there support no one is even replying. They haven't replied in hours. It's like they ...

May 04, 2019 by Abhinav Jha

Dunzo - False charging for non delivered item ^Open

On ** Oct ****, I ordered a few items which included coffee. Post placing the order the dunzo delivery boy shared the image of the item in which he picked a coffee bottle of around ***, as it was costly I asked him to cancel it and deliver rest...

Apr 28, 2019 by Udiksha Jaiswal

Are you Dunzo?

Resolve Complaint

Are you Lawyer?

Help Consumers

Recent Mobile/Laptop Complaints

How to file a complaint against Dunzo

Go to "File a Complaint" page
Choose Dunzo and write your complaint in detail
Enter your personal information to create an account
Get refund / replacement / damages from Dunzo