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Choco Town
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How to resolve Choco Town complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
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5. Prepare Consumer Forum Case
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Choco Town?
If you are not satisfied with Choco Town, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Choco Town and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Choco Town
But before filing a complaint, you should
a. Contact the customer support of Choco Town first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Choco Town - I got scammed Closed
I ordered * Ferrero Rocher worth **** but i got * coffe box worth less than ***...
Nov 08, 2023 by Suman uniyal
Choco Town - Recieved wrong order and no contact for refund or replacement Closed
Order id- #***** I have ordered Tim tam biscuit, biscoff sauce. I have received davidoff coffee which I did not order. I just paid *** for delivery. Their phone number is out of service and their mail doesn’t exist. What they have on the w...
Oct 30, 2023 by Abhinav Krishna
Choco Town - Received different products Closed
I ordered Ferrero Rondnoir Dark Chocolate ** Pieces. Order no. ***** on *th August ****. I have received the order today and it is not same as what I ordered instead of chocolates there is a bottle of BBQ sauce and bottle of Coffee. This is h...
Aug 08, 2023 by Daivik
Choco Town - Wrong products received Open
Order No. **** I ordered * items and received * products that were totally different and cheaper than the ones I ordered. I have tried to email and call but none of those options are working. ...
Jan 23, 2023 by Amita Bains
Choco Town - Package not delivered Open
Ordered * boxes of Lindor chocolates from Choco town. It's been more than ** days now and still no signs of any delivery. Besides on my profile the order details shows it to be fulfilled. The courier details mentions no data when tracked....
Dec 19, 2022 by Nithin Devappa Shetty
Choco Town - OrderWrong items delivered Open
This is regarding Order# ****. I have received wrong item - a tomtato sauce bottle -instead of my original order for * packs of Kitkat Pops Milk Chocolate ***gm. I have tried reaching Chocotown upport number +** ********** which is not wo...
Dec 12, 2022 by Partha Protim Das
Choco Town - Different product delivery Closed
I have order nuttela, BBQ sauce, mustard pastand I received * coffee bottle ***grm.no content number no email reply ...
Dec 04, 2022 by Heena Memon
Choco Town - Prepaid items not received Closed
I ordered Rs **** worth products on their website. They promptly sent me the AWB number for shipment. But it has been a month and the order is still not received. It turns out choco town never handed out the product to the courier company. I ha...
Nov 25, 2022 by Uday Namburi
Choco Town - Received wrong Product Closed
They have sent me wrong product I ordered Nutella *** Gm and paid shipping of ***rs but they sent me some well's Almond Oil ML...
Oct 07, 2022 by Anuj Singh
Choco Town - Package not delivered Closed
I had placed an order on **th sept. Total amount was Rs. ***. The status shows that my order is cancelled. I did not cancel the order, neither did they provide me an update about why it was cancelled and also any details about the refund. The p...
Oct 03, 2022 by Siddhi Tayshete
Choco Town - Wrong product delivered Closed
On **rd September, I ordered Sour Patches from the website, and the total cost of the product came up to Rs. ***, I received the shipment on **th October, with the wrong product "Haribo Bubblegum Bottles" instead of the sour patches that I had ...
Sep 26, 2022 by Parth Lohomi
Choco Town - Wrong priduct delivered Closed
I ordered Nescafe gold blend rich and smooth ***gms but I got ordinary Nescafe ***gms. I got cheated. ...
Sep 24, 2022 by Malini Ravichandran
Choco Town - Choco town Closed
I had ordered for chocolates and chips and haven't that order but they sent me * bottle of beans instead of that order and they haven't replied to me neither does the one number works...please take immediate action against them...
Jul 15, 2022 by Jessica samantha
Choco Town - Package not delivered Open
Had ordered Monster pack of ** energy drinks from choco town on **th June by paying INR ****+ *** of shipping charges. Their support contact number is always switched off and they don't reply to their emails either. My customer order number is ...
Jul 12, 2022 by Adeeth Kalbavi
Choco Town - They sent me sauce instead of my 500 rs chocolate Closed
i orderred ferrero roacher in chocotown.in and i selected COD and when i opened the package they sent me sauce which will only cost around ***-*** rs. i paid *** rs customer id : **** Tracking id : ************* order date : **/**/**** pro...
Apr 28, 2022 by Vineetha CS
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