BigBasket
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Complaints
BigBasket - Account got deactivated just because i logged in my 23 family s members account Closed
Yesterday, I got some FreeCash from Bigbasket in my main account. So, curiously i tried to logged in my other family’s members Bigbasket account in my phone, after *-* login accounts, Bigbasket said your device is temporarily blocked from log...
Jun 27, 2026 by Honey Patel
BigBasket - My order is not delivered to me Open
Sir, I had ordered some groceries from Bigbasket which were not delivered to me and when I complained, the customer care agent, store manager and delivery partner were threatening me to come to my house and were repeatedly asking for my persona...
May 03, 2026 by Vivek Singh
BigBasket - Bbwallet refund not credited Closed
Bigbasket has not refunded by wallet amount of ***.*, and I am suddenly not able to login on their portal...
Apr 08, 2026 by Sneha
BigBasket - Used product delivered Closed
I ordered a boat airdopes *** pro tws airpods. It got delivered late night and to my surprise when I opened the box it was sealed on the top. It looked brand new. Inside it was a different product and also a used product. Someone had open the b...
Dec 19, 2025 by Ratheesh S R
Multiple times delivered nearing expiry products and given refund to wallet .. all in a sudden deactivated accounts( mine and my parents) with partial refund and debited ****rupees from my bb account wallet...
Dec 18, 2025 by Usha
BigBasket - Bigbasket account blocke Closed
I have received spoiled product from bigbasket and i requested to return and replace / refund my money for that items.They refunded back my money and suspended my account....
May 11, 2025 by Madanmohan
BigBasket - Order cancelled without consent Closed
My order with id EXN-**********-******** was supposed to be delivered by ** pm on **nd april. But when I logged into app prior ** pm the order was cancelled and rescheduled for **th April that too without my consent. What kind of customer se...
Apr 22, 2024 by Minakshi Roy
BigBasket - Account Blocked For No Reason Closed
Yesterday I placed two orders with same items to use of my neu coins. I got a call from bigbasket stating that you have done a multiple orders, we don't allow such through personal account, for that you need to do it from business account. I've...
Nov 26, 2023 by Deepak
BigBasket - Order Cancelled and Account Blocked Open
I had been a customer of Bigbasket for * Years. I used to place order for grocery for one to two month for my home. Usually my invoice was around INR ***** and sometimes it exceeds INR ***** as well. On *th September **** I placed a order of ar...
Sep 18, 2023 by Sontosh Bebarta
BigBasket - Money deducted and not refund since 10 days Closed
hi my name is divya and i ordered online groceries from bigbasket and the money was deducted number of items was around ** and it was placed on **/**/**** ,the *st time payment failed and * nd time it was paid to the upi id bigbasket@paytm and ...
Aug 22, 2023 by divya rauniyar
BigBasket - Big Basket has deactivated my account Closed
Hi, My name is Rashmi Pagare, I've an account with BB n I'm a very frequent buyer. My ac is registered and my mobile number is verified. I just received a msg saying "Due to short collection we have debited your Bigbasket wallet. Kindl...
Jun 05, 2023 by Rashmi Pagare
BigBasket-Deactivated my account without prior alert or notification and not returning back around Rs **** which is still there in my Bigbasket wallet- I would consider this high level of fraudulant practice on BigBasket behalf, we only and a...
Mar 20, 2023 by Gaurav Gupta
BigBasket - Charged extra Closed
This is looting customers. If I order something *kg why should I pay more. At this competitive space everyone managing to give exact quantity. Why BB charging more for this? Its charging me Rs. *.* extra for Rs ** ( *% extra ) I hop...
Jan 10, 2023 by Papamal Dhanuka
BigBasket - Account deactivated Closed
My account has been deactivated in bigbasket.Whenever i get bad items then only i got refund.They are telling you have misused of policies ...
Jan 08, 2023 by Himanshu Bansal
BigBasket - Account Inactive for No Reason Closed
Big Basket has barred my account for no reason cancelled my paid order and my wallet has more than **** Rs in Balance. The account is in inactive state for no reason. After asking the customer care they told me you returned two items. But the p...
Apr 14, 2022 by Shrikant Dilip Nimbalkar
BigBasket - Debited money for their profit Open
I have been using Bigbasket when the lockdown is effective in Karnataka. As a customer i choose the product according to the price allotted/update on this app. When they are about to deliver the product they saying about order modification ...
Aug 02, 2021 by soibam millan singh
BigBasket - Contaminated oil Closed
I ordered two liters of sesame oil from bigbasket on **th may **** and **th may ****.. the oil is contaminated.. groundnut oil has been mixed.. ...
Jun 16, 2021 by Ashwini
BigBasket - Poisoned product received Open
There were two orders in that big order - One was the damaged bread half eaten by a rodent from below, and without the notice it we ate half of it. I just recovered from Covid do you think I need more things in my life to affect my body. And th...
May 22, 2021 by Arpit Ahuja
BigBasket - Bigbasket Refund account deactivated Open
I got this mail from bigbasket Ticket No:********** Dear Vivek, Greetings from Bigbasket. We certainly understand your concern. On checking our records, we noticed that your account is deactivated due to placing the orders for com...
Mar 26, 2021 by Vivek Hingorani
BigBasket - Prepaid Order reverted with false reasoning Open
My name is Bharat. I'm a resident of Visakhapatnam, Andhra Pradesh. I have met with an accident and was physically disabled for two years as my left leg is critically injured. I have also incured DVT an emergency medical condition during the l...
Feb 26, 2021 by Bharat Mathi
BigBasket - Bigbasket Amount Deducted twice But no refund Happened twice Closed
I have ordered items from BigBasket. I tried making the repayment through UPI. But it got failed. But the amount got deducted. So I have made the payment through another mode believing that they are going to refund the money. But they didn't. T...
Jul 25, 2020 by Prabhu A
BigBasket - Big basket not following safety procedures Closed
When we order things why Bigbasket is sending items without packing?. Remember we are in Covid risk situation. All items need to be packed in a ingle bag and handover. Why bigbasket is sending all items individually?. The delivery person nee...
Jul 18, 2020 by Jagadish
BigBasket - Bigbasket account deactivated Closed
I'm a loyal customer with BB since **** and till April'** I never had any issues with BB and I never claimed for a refund. Since May'** all my orders had issues terribly. I have done my part by raising a return pick up request with BB which mea...
Jul 12, 2020 by Shazia amreen
BigBasket - Account deactivated Closed
My account was deactivated on **rd june ****. I received a call and they said that your account has been deactivated. When I asked them why they said because of the violation of their terms. What terms did I voilate? Can't a customer complain a...
Jun 23, 2020 by Ismail Shaikh
BigBasket - Amount deduted from wallet but order not delivered and marked as delivered Closed
I ordered for retailer online from bigbasket app and done the payment in advance from my wallet but on the delivery date I received the message that order is complete and delivered whereas I didn't received any such order... Than I follow up wi...
Jun 22, 2020 by Nitesh Ghuge
Money debited from my SBI ACCOUNT BUT PAYMENT FAILED MESSAGE IN BIG BASKET , TILL NOW NO RESPONSE FROM CUSTOMER CARE EVEN I SEND THE TRANSACTION ID...
Jun 20, 2020 by KOMALI DAMMALAPATI
I had done * order *st order: *st order done on *th May of ***.** and money was deducted through payzap app and transaction was Successful but big basket said it was failed. *nd order: it was done on ** may and same case happened. I call...
May 26, 2020 by Digvijay Pratap Singh
BigBasket - Money got deducted from PayTm wallet but bbdaily wallet did not get credit Closed
Few days back I made a recharge on Bigbasket's bbdaily through paytm of **** Rs. Paytm says transaction successful from there side but bdaily says they have not received money as transaction failed. After calling multiple times, both are checki...
Dec 12, 2019 by Saurabh Mishra
BigBasket - Defective product delivered by Bigbasket without doing a quality check Open
I had placed an order on Bigbasket for product 'BB Home *** Degree Spin Mop Bucket With * Refills * pcs. Unfortunately both the pieces received had manufacturing defect. I approached the customer service no. to complaint about the defective pr...
Nov 04, 2019 by Greenal Noronha
BigBasket - Grocery order not delivered Closed
Dear Madam/Sir, This is to notify and Lodge a complaint against Bigbasket regarding our recent experience as detailed below. I placed an order to Bigbasket App for my Mother on July *rd (my Order No#MKOO-********-******). Bigbasket sent m...
Jul 09, 2019 by Sohini Chattopadhyay
BigBasket - Order not delivered but marked as complete Closed
The order was supposed to be delivered on *nd july... Not delivered. Received sms that it will be delivered on *rd, not delivered. Now status shows complete. ...
Jul 04, 2019 by Vaskar Chakraborti
BigBasket - Cheating Open
I have ordered chicken from BigBasket. It was supposed to be delivered on **st Feb between * to * pm. However, it was not delivered. Additionally, they have sent a message that the item has been delivered. When I call back, they promise to prov...
Feb 22, 2018 by Pinapala Vamsi Krishna
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