File a Complaint against Ali Express
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Ali Express
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How to resolve Ali Express complaints online
If you want to complain about a problem that relates to Ali Express, you have reached the right place.
File a Complaint now and let our experts help you in taking legal action and getting resolution :
1. File a Complaint
2. Notify Brand
3. Start Social Campaign
4. Send Legal Notice
5. Prepare Consumer Forum Case
6. Hire Lawyer to file Consumer Forum Case (New)
Get refund, replacement or compensation from Ali Express by using Voxya now.
Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Ali Express?
If you are not satisfied with Ali Express, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Ali Express and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Ali Express
But before filing a complaint, you should
a. Contact the customer support of Ali Express first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
Connect with Ali Express
Find the contact details of Ali Express to connect to the right authority. We notify the appropriate authority in the company as soon as you file a complaint at Voxya.
How will Voxya help you?
We have helped thousands of consumers find a resolution. Use Voxya to raise your voice and get resolution by utilizing our social, legal & business network.
Social Network
Let your voice be heard. Start social campaign against Ali Express to get their attention on your complaint
Business Network
Use Voxya to connect to the right person in Ali Express to resolve your issue quickly. Hundreds of companies are already registered at our platform and actively resolving customer issues.
Legal Network
Take legal action by sending legal notice and filing a case in the consumer forum. Our large network of experienced & verified lawyers are available to help.
Ali Express - Package not delivered Open
Ali Express is not willing to refund money, its been a month but product is not yet delivered and status still shipped. Suckd service ...
Nov 23, 2020 by Ajay shukla
Ali Express - I haven t received my parcel but it shows Delivered Closed
I haven't received my parcel but it shows "Delivered". I opened a dispute and aliexpress clossed the dispute and asked me to check nearest post ofice. Order not arrived there too. I ordered for home delivery and not post ofice delivery. For me ...
Oct 11, 2020 by DIJIL P
Ali Express - Package no delivered Open
i placed a order(order id ****************) on **-**-**** and after three days means on **-**-**** tracking details updated on ali express page but still now no more updates after that i contact seller several times but he didn’t reply me pr ...
Jun 10, 2020 by Dilpreet singh
Ali Express - Product Not Delivered Open
I ordered * items. I received only * item. *. Order ID: ************** *. Order ID: ************** *. Order ID: ************** *. Order ID: ************** *. Order ID: ************** *. Order ID: ************** I have contacted their sel...
Mar 20, 2020 by Neeraj Toshar
Ali Express - Package not delivered Open
I have ordered qcy qs * on *th January ****. After **th January ****, there is no update and status got stucked mentioned to be departed from country of origin, as the product amounting to ****. When regarding this i send the messages to seller...
Jan 20, 2020 by Ajay shukla
Ali Express - Parcel not delivered Closed
As I have ordered * item and paid payment online from Ali Express . It's been more than * months I haven't received anything from their side. I also talked to seller directly first they said we got any issue soon you'll get your all products bu...
Dec 01, 2019 by Vishakha chhikara
Ali Express - Package shipped with unregistered mail Closed
i had ordered through china post registered air mail but they shipped through unregistered mail and charged me extra money for that registered mail....
Aug 06, 2019 by Mahesh Singla
Ali Express - Package not delivered Open
I bought a product from Ali Express on ** March, ****, the cost of the product was **** rupees. Ali Express's condition was that if you do not get it within ** days, you will refund the money.But after ** days, I did not get the product and Ali...
Jun 11, 2019 by Sushil Chandra Mondal
Ali Express - Card not working need refund Open
I had purchased the display card Order No: *************** after installing the card there is no displayed on the screen. The product is covered under ** days warranty. I need a refund....
May 27, 2019 by Rayan
Ali Express - Package not delivered Closed
Please help me. This company cheated me. I ordered * product from Ali Express * to * month ago. But it still not delivered. I contacted in the chat they informed me we will help you in multiple times but still not helping me. Recently * days ag...
Apr 22, 2019 by Lourdu Vinoth
Ali Express - Package not delivered Open
The package did not receive so as per the rules I have open a dispute but they are rejecting and fund release to the seller. They said invalid proof but in courier tracking page it says transit but in last * months I didn't receive my package a...
Mar 01, 2019 by Shankar Reddy
Ali Express - Payment completed without receiving any otp and entering the pin of the Debit Card Closed
I have initiated payment process on the Ali Express site but it has completed the payment process without asking for any one time password and without entering any pin of the particular Debit Card. I have entered the option as pay now and it...
Feb 08, 2019 by Praful Dahibhate
AliExpress, They lied me of providing a courtsey credit of RUB ****.**. They denied my refunded and to make me happy, provided me a courtsey. It's been a month now. And they say, they couldn't find any amount applied to my account. ...
Dec 23, 2018 by Anamika Sharma
Ali Express - Package not delivered. False promises Open
AliExpress did not deliver a part I ordered. They made it up to me to contact some delivery service to get proof. That delivery service (Gati Ltd.) doesn't even reply properly nor comply to what is requested. I got back to AliExpress several ti...
Nov 20, 2018 by Denver Braganza
Ali Express - Item received in Dead Status Open
i have received an email stating that within * days you need to respond with video evidence ; i obeyed and replied them within * hours but after sending the itself they might have closed the dispute. I am posting the problem video! Henc...
Oct 24, 2018 by Purnachandra
Ali Express - Damaged product delivered Open
Hello all, I ordered few products from Ali express. The products didn't get shipped for more then a month so I requested the customer care by opening dispute that if the product is not getting shipped then cancel the order and initiate the r...
Oct 02, 2018 by Rajpal Patil
Ali Express - Package not delivered Closed
I have ordered *PC Memory U Shaped Travel Air Pillow Neck Support Head Rest Cushion from seller Dan Chen Zi in China on **th June and it's been almost * months and I still haven't got my product ...
Sep 14, 2018 by bhoomi arora
Ali Express - Delivered quality issue Open
I have purchased a new watch automatic rose gold from Ali Express online made payment received quality issued product hand started swelling after wearing it opened dispute with Ali Express last date of dispute was **th August **** still got no ...
Sep 07, 2018 by Ravi Iyer
Ali Express - Refund of money and charged twice for two orders Closed
I child was placed an order on **/**/**** for an mobile but i have canceled the order immediately in *min and requested for refund , even the seller told we have not received the payment form ali express so your order will be cancelled and got...
Jul 10, 2018 by Stalin Gomes
Ali Express - I have not recevied my package Open
package not delivered to me and it shows delivered package not delivered to me and it shows delivered successfully, i have place order in *st week of may **** and it shows delivered on **-*-**** and after that i have open a dispute and result o...
Jun 07, 2018 by Govind Shyamsundar Joshi
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