vivo
- Vivo service not provided in warranty period Closed
Sreejith filed this complaint against vivo on Nov 02, 2022
I own a vivo X** mobile, a premium flagship phone from Vivo. Recently I encountered a problem with the display after one of the updates. When I visited service center they informed the display will be replaced free of cost within one week. But after one week they informed that they do not have information on when a spare display would be available. Also, I was given a alternative solution to exchange my premium phone for another phone Vivo V**. But that phone is of inferior quality compared to the one I am currently using and hence I declined their offer. I request you please look into this and provide a logical solution asap. Offering a phone of price less than **% of X** is as good as making fun of the customer. Hope I will get a response from you soon. Simultaneously I am also looking at legal options to move to the consumer court regarding this complaint.
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Resolution Demanded:
Apology letter from company
Replace / Fix problem
vivo
Resolved
Frustrated? File a Complaint
Udaan
"I'm very happy to inform you that this issue has been resolved today I've received my refund. !!!Thank you Voxya Team!!! "
Adil Khan
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