SriLankan Airlines
- Reimbursement Compensation Claim Flight 27 March 2026 Ref UL Open
Sachin Kapoor filed this complaint against SriLankan Airlines on Apr 17, 2026
I am writing to formally escalate my complaint at the highest level regarding my booking (PNR: **QRJM) for travel on ** March **** from Delhi to Colombo.
Your recent response stating that the flight was “delayed to ** March **** and not cancelled” is noted. However, I strongly dispute this position for the following reasons:
Why This Constitutes Cancellation in Effect
A delay of nearly ** hours renders the flight commercially useless for the originally contracted travel date.
No timely alternative arrangement was provided at the airport.
I was left stranded at the time of boarding, forcing me to make urgent alternate arrangements.
In practical and legal terms, such a delay amounts to a constructive cancellation and clear deficiency in service.
Consequential Loss Caused
Due to your failure:
I was compelled to book a last-minute ticket with Air India at a significantly higher fare
My return journey (same PNR **QRJM) became unusable and had to be cancelled and rebooked at additional cost
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
SriLankan Airlines
Resolved
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