- Order ID return and refund ^Open

Sunil Kumar Saini filed this complaint against Infinity Retail Pvt Ltd on Sep 13, 2023

I am very much disappointed with the the services you are providing me after the purchase of XElectron Series X *** cm (** inch) *K Ultra HD LED Android TV with Dolby Vision & Dolby Atmos (**** model) Order ID – : - TC************. 
I have placed the order *th of september and got the delivery on **th september and installation member from jeevas company arrived at my address on **th september and after the installation I got the update the specification of the television was wrong provided to me and the television is smart only but not android and voice search engine also not working for the same. At the same time I have communicated with the customer executive of croma and shared alla details and he assured me that the wrong product has been delivered and It will be returned and I will get the refund aeap. But till the date no one has arrived to pick up the product and no one is even sharing me any update regarding my query from your team over call message or through mail. I have attached the related information of the purchased product,Kindly help me to get rid of this as soon as possible as I feel betrayed and cheated.

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