Club Resorto
- No providing proper service Open
Anusuya Devi filed this complaint against Club Resorto on Oct 29, 2025
I enrolled in a **-year membership with Club Resorto by paying ₹*.* lakhs along with an Annual Maintenance Fee of ₹*,***. At the time of joining, I was assured that the membership would include stays at *- and *-star hotels with premium or suite rooms and complimentary breakfast worldwide.
However, during booking, I was informed of additional exchange fees for international stays, and that breakfast would not be provided. Later, I was told that even domestic bookings would not include breakfast, and the hotels offered were only *- or *-star with basic rooms, which is completely contrary to the original promise.
Additionally, the Relationship Managers assigned to us keep changing frequently, and whenever we request a specific option, we are simply told that it is not available, without any proper explanation or alternatives.
Despite raising these concerns multiple times, I have received no response from the company. I request that my membership be cancelled and the full amount of ₹*.* lakhs be refunded.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Replace / Fix problem
Club Resorto
Resolved
Frustrated? File a Complaint
Smartbuy
"I am literally amazed what this platform can do. I was following up for refund from last 3 months but after I filed complaint with Voxya, I received my refund in just 2 days. "
Vadaria J R
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