Telecom Complaints
Telecom or telecommunication refers to the science and practice of transmitting information through electronic means. It is the most widely used mode of communications especially via Phones and the Internet. The various types of telecommunication methods include Computer networks, PSTN, Radio Networks, television networks etc.
The total number of telephone connections as of 2019 in India are approximately 1183 million. The largest telecom companies in India include Vodafone, Airtel, Jio, BSNL etc.
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<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>Types of Telecom Complaints in India</b></p>
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The most common telecom complaints by consumers include :
i. Poor customer service
ii. Poor network coverage
iii. Slow internet
iv. Faulty connection
v. Incorrect billing etc.
So the question arises as to how to file a complaint against telecom companies?
<p class="artpara" style="color:#D0021B !important;font-size:1.5em;margin-top:-30px !important;"><b>How to resolve Telecom complaints?</b>
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So if you also have had a bad experience in the past with telecom operator, then do not hesitate to take below actions:
<b>1. Contact Telecom Company:</b>
Firstly you should try to resolve the complaint by calling on the customer care number of the telecom company. All the telecom companies have 24*7 working customer care numbers specially designed for the help of the consumers as they value their satisfaction. The customer care number of some of the leading telecom companies in India are :
Airtel Customer Care Number - 0124 - 4448080 (north)
020 - 44448080 (west)
033 - 44448080 (east)
080 - 44448080 (south)
Vodafone Customer Care Number - +91-971-909-7190
Jio Customer Care Number - 1800 889 9999
BSNL Customer Care Number – 198/1500/1800-345-150 (Other Operator)
Reliance Customer Care Number - 1800 200 1100
<b>2. Contact Nodal Oficer:</b>
If the company itself is not willing to resolve your complaint, then there are other steps which can be taken. If the customer is not satisfied by the response provided by the call center team of the service provider then he/she should contact the Nodal Officer of the service provider and lodge his/her complaint.
<b>3. Report to Government:</b>
You can even file a complaint at the website of Department of Telecommunication here http://dot.gov.in/public-grievances This website is created by the Government of India to help resolve telecommunication complaints of the consumers.
Further, you can contact the Telecom Regulatory Authority of India (TRAI) and express your dissatisfaction against a telecom company. The TRAI’s customer care number is 011-2323 6308. The TRAI, however, does not look into individual complaints but will ask you to file a complaint through the Telecom Consumers Complaint Monitoring System (TCCMS) portal of TRAI (http://www.tccms.gov.in/).
<b>4. Send Legal Notice:</b>
A consumer can send legal notice to telecommunication company in case it is unable to resolve his complaint. It is one of the efficient ways to handle the issue legally. Check below to know how to send a legal notice to a telecom company?
Step 1: Firstly, get a legal notice drafted by a lawyer.
Step 2: Check it properly and make sure it is signed by a lawyer.
Step 3: Keep a copy of it for future purposes.
Step 4: Send the legal notice to Courier company by registered post.
Step 5: Keep the slip or delivery report for evidence.
<b>5. File consumer forum case:</b>
Consumer forum deals with consumer complaints and you should approach the consumer forum if you feel that your rights as a consumer have been violated. If the telecom company is not responding to your complaints even after sending legal notice by a lawyer then you should file a case against it in a consumer court.
Here is <b>how you can file a case in the consumer court?</b>
Step 1: Intimate the aggrieved party via legal notice.
Step 2: Draft the consumer complaint.
Step 3: Attach all the relevant documents and proofs to support your complaint.
Step 4: Select the appropriate court or consumer forum for filing the complaint.
Step 5: Pay the prescribed court fee that is required to be paid along with the complaint.
Step 6: Submit the case along with the affidavit & fees in the court.
If you are looking for quick help then <a href="https://voxya.com/file-consumer-complaint?ref=onlComp">File a Complaint</a> at Voxya to resolve telecom complaints. We take legal action by sending legal notice to the telecom company addressing the issue. If the issue remains unresolved after sending Legal Notice then we help you to approach the consumer forum. We generally receive about hundreds of telecom complaints every month.
Most Common Issue Reported for Telecom Complaints
Complaints
Poor network (Vodafone) Open
From last * weeks I can't access net properly due to very poor network in my locality ( Amherst Street, kolkata, West Bengal ). My son can't attend online classes, I can't connect Facebook, Zoom. I am facing a lot of problems regarding this poo...
Jul 09, 2020 by Pratap Sankar Pal
Airtel broken network (Airtel ) Open
I am using Airtel post paid service from * years. After feeling frustrated I decided to raise a complaint with Airtel in September ****. Response was "Signal is good in the reported area" without any survey. My frustration reached peaks and I s...
Jul 08, 2020 by venkatesh
I did not get sim from vodafone store (Vodafone Postpaid) Open
hi sir, i live in chandrapur district maharashtra state and i have vodafone postpaid sim. which is *G but i switched my phone from *G to *G and now i want to replace my sim in *G, but since long time vodafone mini store says they does not ha...
Jul 08, 2020 by shailesh rustum mule
Internet data shows consumed without usage (Airtel ) Open
Hi, I have not used internet on my number but still airtel says that internet consumption done. They give the time as **:**am in the morning it is done.I wont even wake at ** in the morning. When i call to customer support they kept on call ...
Jul 08, 2020 by Sai kumar
Poor internet speed (Jio) Open
I an tired of giving complaints to the JIO customer care for the poor internet speed they are providing to my area. Iam living in a Village named Baruva. I was shifted from Hyderabad to my hometown in January ****.When I was in Hyderabad I didn...
Jul 08, 2020 by Eswardev Anangi
Internet Service Not Working (Airtel ) Open
I am facing a severe issue of internet not working from last **days on my number **********. I have tried all the possible methods and procedures said by the airtel representatives,still my problem is not solved. I have to Fire a FIR against my...
Jul 07, 2020 by Milan Jedia
Vodafone deducted money without using internet or call (Vodafone Idea) Open
ON **th june my mother ecieved a msg from vodafone that rs ** been deducted from downloding CARBS game u have charged ** rs.when my mother called me and said she recieved this msg *st i said did u called any number or did open net , her answer ...
Jul 07, 2020 by ashish
Broadband connection not given inspite of paying whole amount (Airtel ) Open
Airtel broadband connection not given I have paid rs. **** for * months Airtel Fibrenet connection on **/**/**** but the connection has not given till now **/**/**** and the contact person has not picked the call even after these many days a...
Jul 07, 2020 by Akshay Balhara
No installation done inspite of paying full amount (Airtel ) Open
I have paid the whole amount (including * months advance rental) on *rd July ****. The representative told me that connection will be established within ** hours, and I got the same thing by text. Now on calling him today, ie * July ****, he i...
Jul 06, 2020 by Abhijit Ghosh
Internet not working on 2 postpaid connections since the SIM cards have been issued Already been 15 (Airtel ) Open
Hello, I have been using Airtel postpaid service from the past * years and was quite satisfied with the services too. Until recently I decide to upgrade my individual plan into a family plan. Which very unfortunately turned out to be my...
Jul 03, 2020 by Viral Sharma
No Voice can here after Covid19 Caller tune (Airtel ) Open
If I call to any number there is a Covid-** caller tune come after that Airtel's caller tune "Recharge from home to your family and friends with Airtel thanks app" was come after if the receiver receive the call, I and the person in call didn't...
Jul 03, 2020 by SHIVAKUMAR J R
My Recharge not done but amount deducted (Siti Cable Network) Open
My recharge not done but amount deducted my debit card ...
Jul 02, 2020 by Ranvir kumar
Call Drops While calling to Jio Numbers (Airtel ) Open
While calling from my Airtel number to any Jio numbers, Calls will not connected to Jio number immediately, even sometimes connected call drops at **th seconds after call received....
Jul 02, 2020 by SHIVAKUMAR J R
Airtel wrong promise (Airtel ) Open
I Booked Airtel Broad Band Connection On **th Mar ** And Airtel Team Provided The Connection On **th Mar ** In . My Connection Service ID : ************_tn And My Landline No : *********** On **th Mar Mr. Tamil Given The Connection For My Free ...
Jul 02, 2020 by Sunesh
Casback not received (Poojara Telecom Private Limited) Open
I was offered cashback of rs**** at the time of purchasing iphone xr but still not received after * months...
Jul 02, 2020 by Sagar harkhani
Money deducted but recharge not donw (Airtel mobile recharge ) Open
I have done a recharge from gogle pay of ** rs on Airtel but the money deducted and recharge is still not done...
Jul 01, 2020 by Mohammed Furqan
Vodafone mobile company change my plan without my knowledge in lock down and after this company stop (Vodafone Idea) Open
Vodafone company change my rental plan my post paid mobile number ********** without my content and stop the services in lock down.after this i approch many times to Vodafone store dharampura bajar but they cannot resolve my issues and ask to c...
Jun 30, 2020 by Narinder pal singh
Poor data coverage (Airtel ) Open
I am using Airtel GSM number ********** with *G samsung set but I am told by customer care that it will be either *G or *G as data is not available on *G whereas on Airtel network portal it is showing *G tower. I am not using that data and swi...
Jun 29, 2020 by Bhavuk Sharma
Bharat Fiber Internet service not restored (Bharat Sanchar Nigam Limited) Open
Hello, my name is Saliq Javaid due to the poor BSNL broadband service I was convinced to take Bharat Fiber. I applied for the bharat fiber connection, provided all the necessary documents & filled up the form. After few days I was BSNL authorit...
Jun 28, 2020 by Javaid ahmad bhat
Amount deducted but recharge not reflected on account (Airtel ) Open
Txn id: *********** Txn id: ************ Amount deducted but recharge not reflected on account and in transaction history it shows rs. ****.** negative balance while the sim is prepaid Also tried to recharge talktime balance to check, that...
Jun 28, 2020 by Sartaj Yousuf
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Ajay Masih
Complaint filed against: Cleartrip