The Case Factory
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Complaints
actually I ordered in case factory for offer but * get * free an I got one back cover correct for iPhone ** pro an other * I ordered for iPhone ** pro max the mistake has happened from me only so I need to exchange the cover an I need all * cov...
Jun 04, 2026 by Abhishek s k
The Case Factory - Package not delivered Closed
I have order from the case company of **** amount and I didn’t received my package i have massaged them both in email and WhatsApp i have saved my * months pocket money for this as i am student...
May 15, 2026 by Gursimran singh
The Case Factory - No customer support contact available Closed
I placed an order for * phone covers for Samsung s** series . The fitting and quality of the product was cheap and unsatisfactory. So I tried to contact the case factory via email ,they did not respond . I also tried via Instagram,WhatsApp , I...
Apr 16, 2026 by Divya Jain
The Case Factory - Package not delivered Closed
I have not received my order,it has been a month now and I have no access to any tracking information nor am i able to login through my phone number (that is how I singed up )....
Oct 02, 2025 by Prathyush B
The Case Factory - Items not delivered and not update about the same Open
It has been a week since I placed my order, yet I have not received any update regarding it. I have also been sending multiple emails, but there has been no response. This lack of communication is very disappointing and not the level of service...
Aug 31, 2025 by Alvina Joy
The Case Factory - Package not delivered and no refund Open
Dear Voxya Team, I am writing to file a formal complaint against The Case Factory regarding an unresolved issue with my recent order. On June **, ****, I placed order number S***** with The Case Factory for two phone cases (one for iPhone ** ...
Jul 01, 2025 by Anmol Agrahari
The Case Factory - Product never delivered Closed
The Case Factory is a phone Case manufacturing company and it's a scam. I'm from India and I placed an order for * phone cases from their official website thecasefactory.in and it was to be delivered in * - * business days. It's been ** days ...
Oct 09, 2024 by Daniel Hoshi
The Case Factory - Unable to Access Account and Return Parcel Request for Assistance and Refund Open
I want to return my parcel but cannot log in to my account on your site. It shows an incorrect password error. When I clicked on "Forgot Password," it asked for my registered email address. I entered it, but I am not receiving any email to rese...
Sep 06, 2024 by Avin Pratap
The Case Factory - Package not delivered Closed
I ordered about ** days ago a custom metallic case from them, for which I was charged ***rs, after * days i realized that the shipping details were not provided so I dm'd them about it and received vague responses. After * days they gave me ...
Jun 19, 2024 by Nitish K
The Case Factory - Package not received Closed
I ordered a case from The Case Factory on * may **** . I did not recieve any case or update till ** of May ****. They are not replying me . ...
May 13, 2024 by Harsh Tyagi
The Case Factory - Package Not Delivered Open
I had ordered a phone case for my Redmi Note ** Pro+ *G. The shipping company is telling that the order has been cancelled by the merchant. I am demanding for a refund or the delivery of my item. Kindly Please look into the matter. Melvin J...
Jan 24, 2024 by Melvin John
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