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Indian Railways
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How to resolve Indian Railways complaints online
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File a Complaint now and let our experts help you in taking legal action and getting resolution :
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against Indian Railways?
If you are not satisfied with Indian Railways, file a complaint now:
1. Go to "File a Complaint" form
2. Choose Indian Railways and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from Indian Railways
But before filing a complaint, you should
a. Contact the customer support of Indian Railways first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Indian Railways - My Train was Partially cancelled Closed
The train was diverted and partially cancelled. Train No ***** Krishna Express. PNR No.**********. When I filed TDR my TDR was rejected with reason EDR repudiated. I need full refund as per the eligibility. Please help me with my compensation...
Nov 02, 2025 by srinivas reddy p
Indian Railways - COMPLAINT AGAINST DISCRIMINATORY REFUND POLICY OF INDIAN RAILWAYS Open
COMPLAINT AGAINST DISCRIMINATORY REFUND POLICY OF INDIAN RAILWAYS BACKGROUND & FACTS OF THE CASE I am a resident of Gondia, Maharashtra, and a frequent railway passenger who has been using Indian Railways services for decades. This complaint ...
Sep 09, 2025 by Sudhirkumar Mulchand Bhagtani
Indian Railways - Rebuted for TDS Closed
My PNR no was ********** we are traveling from Kamakhya station to Agartala but the train was partially cancelled and Short listed only Lumding. Station only,so are not boarded the train on *th July ****.Instead I file for TDR but my tdr was re...
Jul 31, 2025 by Rakesh Debbarma
Indian Railways - Tdr repudiated Closed
Dear Sir Madam, On **th June I have booked a ticket but has not travelled becuase the train was late more than * hours. I have filed TDR in the system but same was rejected. Please check and help me. TDR transaction ID is *************** PN...
Jul 30, 2025 by amit daftary
Indian Railways - Vehicle not delivered Closed
I have booked a vehicle from BHIWANI JUNCTION BNW to Secunderabad Jn SC on ** November ****. No update till date....
Dec 02, 2023 by Srikar
Indian Railways - Rejection of TDR Open
the train was running * hrs late so I filed a tdr under clause i.e. train running late by more than *.* hrs and passengers doesn't traveled, it was rejected by the railway. detain of reservation are pnr no: ********** date of travel **-*-** ...
Sep 27, 2023 by anil kumar singh raghav
Indian Railways - MY money is not returned Open
My money is not back and return...
Oct 15, 2022 by rajesh Kumar gupta
Indian Railways - Train delay for 18 hrs Train no sep Open
Train no : ***** Okha - Shalimar reached destination after ** hrs delay. No proper announcement at boarding station rourkela and train diversion as well....
Sep 21, 2022 by Karthick S M
Indian Railways - Tickets not refunded in spite of train cancellation Open
I have booked booked a ticket via Ticket No-EPH*MQ in Devgiri express from Hyderabad to Mumbai on the *rd of April ****. The train was truncated at Aurangabad as there was a derailment on the line ahead and at *’** am at night. I was informed...
Jun 29, 2022 by G Hari Krishna
Indian Railways - Denial of refund of railway ticket Closed
I booked rail tickets from Jayanagar-mojilpur railway way station. It was counter tickets. The journey was scheduled on **/**/**** . It was locked down....after the re opening of local counter when I went for the refund,they refused on the caus...
Dec 09, 2020 by Sukumar halder
Indian Railways - Refunding amount Open
its been more than a month i have cancelled the train ticket yet amount has not refunded the date of the journey was on **-**-**** and ticket was cancelled on **-** due to pandemic train was cancelled by it self and per IRCTC guidlines we hav...
Jul 26, 2020 by Kalyanshetti Patil
Indian Railways - Refund amount not Received Closed
I booked my ticket on indian railways to go madurai from hyderabad after that due to corona issue i cancelled my ticket.still they didn't sent my refund amount booking id: *************** pnr: ********** boarding station : kacheguda(KCG) r...
Apr 02, 2020 by Munish babu
I booked a ticket on the 'ASR DBRG EXPRESS (*****)' for a journey on **th Oct. ****, having PNR No. **********, from Guwahati to Mariani. However later I was informed via. message that the train was late by almost * hours. Since it was urgent, ...
Oct 22, 2019 by SAYAN MAZUMDER
Dt **.**.**** . Coach S* birth * .. train Kerala exp time *:**.. goin from agra to jhansi . m upar seat p thi Maine apna hand bag hang kiya or apni sister or uske bête ko gate se niche lene k liye Gwalior station k coach se utar k Bs bache ko ...
Sep 29, 2019 by Unic ahuja
Indian Railways - Package not delivered Open
I booked a bike from CTC to MXN junction via HWH on ** August ****. My PRR no is **********. It's more than ** days now. Till now I've not received my bike at my destination station. Why this much late?...
Sep 01, 2019 by Sashanka Sekhar Dash
Indian Railways - Accidental death compensation not received Closed
The railway administration has increased the amount of compensation. The Indian Government has amended such enhancement in The railways Act, ****. The compensation has been made twice for people who suffered severe physical injury or in case of...
Aug 29, 2019 by Jairaj Khanna
Indian Railways - No refund for diverted train Open
I booked three tickets in AC *st class is Udyan express from Mumbai to Bangalore on **th August. The train was cancelled at the source station (Mumbai) and it was diverted to start from Solapur, due to which we did not travel in it. Since I was...
Aug 23, 2019 by Karan Madhwani
Indian Railways - Parcel not received Open
I have booked a parcel from Jabalpur (jbp) to Palakkad (pgt) on **/**/**** with luggage ticket no. **-******. Till now this parcel is not delivered and even after repeated attempts, I could not trace my parcel. I filed a complaint (W/WC/JBP/***...
Oct 24, 2018 by Joyal K S
Indian Railways - Amount is not refund Closed
They send messages to mail.But amount not added the bank account...
Sep 09, 2018 by Dinesh Reddy
Indian Railways - Mobile and Jwellery stollen in running train Open
My mobile phone( with eccesries *****/-) has stolen in running train near kanpur railway station. No one was ready there in the train and kanpur central railway st to register the fir. The tc asked me to complain in anand vihar when you reach t...
Sep 01, 2018 by Deepak Kumar Tripathi
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