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Air India Express ^(25/61)

Air India Express - Forgery of Signature and Mishandling by Air India Express Staff ^Open

Dear Sir/Madam, I wish to formally report a serious grievance concerning the alleged forgery of my signature, misrepresentation, and negligent grievance handling during my recent travel. Flight Details: Flight Number: IX-**** Date of Tr...

May 22, 2026 by Prateek Gondane

Air India Express - Held hostage by Air india Express manager ^Open

I was held 'hostage' by an Air India Express manager at Goa Airport on my **th birthday. He snatched my phone and deleted video evidence of his misconduct before letting us board. The airline is now ignoring my legal notices. I have the recover...

Mar 12, 2026 by Ramapriya CG

Air India Express - Denial of boarding ^Open

I was denied for Boarding from Bengaluru to Delhi. I faced huge monetary loss, got tensions. Help ...

Jul 05, 2025 by Deepak Kumar

Air India Express - Regarding Poor Service and Lack of Communication ^Closed

I am writing to express my extreme disappointment and frustration regarding the experience I had with my recent booking on flight IX *** with booking ref YVCK*L scheduled for **th June **** at **:** hours from Riyadh to Hyderabad. My family (* ...

Jun 30, 2025 by Iqbal Ahmed

Air India Express - Case Refunds ^Open

Team, hi. I'm very disappointed as a first time customer for Air India. Had my flight from Bengaluru to Pune (IX-****) starting at **:** am on **-Dec-****. Please find the ticket details attached. I reached Bangalore terminal * at *:**...

Dec 22, 2024 by Sharat Deshpande

Air India Express - Transaction unsuccessful while booking flight ticket but payment deducted from bank ^Closed

I was booking air ticket from Muscat to Delhi on **th Nov from Air India Express site. At the time of making payment, it shows a notification as transaction is unsuccessful but about had been deducted from my account. It has been more than a we...

Nov 26, 2024 by Shashi Gupta

Air India Express - Refund for rescheduling of flight IX1591 from Agartala to Kolkata on ^Open

The said flight was originally scheduled for **:** am on **.**.****. However, the information about the change of time was suddenly sent at **:** pm on **.**.**** and calls were put at a weird hour of **:** pm after the web check-in had been do...

Oct 08, 2024 by CHAITALI GORAI

Air India Express - My flight ticket was cancelled stating operational reasons But ticket for the same flight is availab ^Open

I booked a flight through goibibo for a trip from Trivandrum(TRV) to Bengaluru(BLR) on **th july which was supposed to departure at *.** am. But on *th july I received a mail stating that the fight in cancelled due to operational reasons. A ref...

Jul 09, 2024 by Abhijith Girish

Air India Express - Harassment of a lady with infant and child due to AIx staff carelessness and inappropriate behavior ^Open

Dear Sir/Mam My wife was scheduled to fly on **th June **** with one child and one infant from IGI Airport T-*, with Air India Express having PNR - K*WLPK, Flight No - AIR INDIA EXPRESS IX-*** I am so disappointed to explain about the s...

Jun 29, 2024 by Zafrul Islam

Air India Express - SPLIT UP OF TICKET FARE ON LTC REG ^Open

Sir, I have booked a LTC TICKET FOR COK TO SRINAGAR IN AIR INDIA EXPRESS THE JOURNEY COMMENCED ON **.**.****& **.**.**** FROM DELHI TO SRINAGAR CONNECTION FLIGHT BUT THE TICKET SHOWS SINGLE AMOUNT WITHOUT SPILT UP OF FARE FROM COK TO NEWDELHI ...

Jun 29, 2024 by DASAN P A

Air India Express - Extra amount is deducted from my account ^Open

Amount deducted from account is much than what invoice is got by airlines. ₹**** is deducted from my account but invoice was received amount of ₹****. Total deference of amount is ***.I request to air india express airlines either provide ...

Jun 23, 2024 by Hariom Mishra

Air India Express - Refund not processed ^Open

Refund for cancelled flight is not processed. Chatbot has not record of refund to be processed and no human responds on Call centre number....

Jun 11, 2024 by SRIRAM IYER

Air India Express - Full refund not given ^Open

I have made a reservation on the below flight for * passengers. TRZ to DOH ** May **** **:**AM Flight was cancelled by the airlines due to operational issues. I requested for full refund. But airlines doesn't provide full Refund. Total cost...

May 12, 2024 by Ramanathan Senthilnathan

Air India Express - Refund request rejected by airline ^Closed

My flight was Trv-mct on *th may **** cancelled by air line due to operation issues.so I requested refund my amont but airline rejecting my request...

May 09, 2024 by Suryasarath asir raj

Air India Express - Complaint Against Air India Express for Denied Boarding and Financial Loss ^Open

I am writing to express my dissatisfaction with the treatment received from Air India Express on April **, ****, at Mangalore International Airport (IXE). My companions and I had booked tickets for a flight with Air India Express, intending to ...

Apr 26, 2024 by Deepa R Anchan

Air India Express - I reached on time but didnt allow me to board the flight ^Open

I had a flight on ** April from Bangalore to Ayodhya(FZ*BJV) at *:** am. I had already done web check-in and had the boarding pass with me.I reached the airport luggage check in at *:** am but staff told me to go that counter and wasted my tim...

Apr 19, 2024 by Shoaib Ahmad

Air India Express - Full Refund Not Issued ^Open

I booked my (Delhi to Guwahati) flight ticket from www.ixigo.com on March *, **** at *:** p.m. I paid Rs. **** INR for the ticket, including the payment for seat. Later, I realised that I have booked the flight for wrong date and cancelled i...

Mar 30, 2024 by Naveenjot Sodhi

Air India Express - Refund not given fully ^Closed

I had cancelled a ticket with air India express within ** hours of booking it and the flight was scheduled ** days later from the day of cancellation. I was supposed to get full refund as per DGCA rule... But have received only partial amount. ...

Feb 04, 2024 by Samatha

Air India Express - Bagage lost ^Open

Dear Sir, I am here by writing this complain against lost my baggage during flight boarding from lucknow to mumbai by flight no. IX**** of air india express PNR CY*Z*R. We went for tour and now baggage is Missing by airlines I lost my every...

Dec 28, 2023 by Shivani Mishra

Air India Express - Missed my connecting flight due to delay by the original flight ^Closed

My Air India Express flight from Guwahati to Delhi was delayed by *:** hours which made me miss my connecting flight from Delhi to Udaipur. I had to book a new flight as it was important I make it for my meeting at Udaipur on the same day! ...

Dec 27, 2023 by Harshit Agarwal

Air India Express - Cumpulsory Charged for Seat ^Closed

I was travelling from Bhubneshwar to GOA on corporate ticket, Flight No. I* ****BBI to BLR amd Flight No.I* ***, my self was charged for allocating the seat stating that no free seat is availabe . Where actually many seat free seat were availab...

Dec 09, 2023 by PRASAD AMBEKAR

Air India Express - Unfair Baggage Charges and Lack of Transparency PNR ^Open

At the outset, I must convey my dissatisfaction with the check-in process at the airport, particularly concerning the handling of additional baggage charges. The information provided on the website regarding the baggage charges was not clear an...

Dec 04, 2023 by Vikram Kumar Jalalpuram

Air India Express - Flight was delayed by 3 45 minutes but there was no message by the team ^Closed

Time loss and there was kiosk at the airport....

Nov 19, 2023 by Divya kumar singh

Air India Express - Seats and Aircraft Changed without prior intimation ^Open

My PNR BZD**C from Bengaluru to Trivandrum on **th November ****. Seats booked were **A, **B and **D. When we got into the flight, we were surprised to see that seat number **D did not exist. Only when we enquired with the crew did we know that...

Nov 15, 2023 by Venkatesh DK

Air India Express - Trend of delay in Flight and came to know about status while on airport ^Closed

They shared an update about a delay by one hour on WhatsApp. The delayed time was *:** pm but when reached airport got to know at * pm that flight is still in Hyderabad and they said that we can't confirm the time right now.Means no update and ...

Nov 14, 2023 by Yogita

Air India Express - Flight delay not informed ^Closed

I booked flight on ** Aug **** from TRV - DMM at **:** pm and the flight is delayed * hours. We didn’t get any notification from airlines staff regarding the delay before scheduled departure time. In online it shows flight is delayed- on ai...

Aug 16, 2023 by Asif

Air India Express - My Baggage damaged ^Closed

Dear Sir, Madam, On **.**.**** I flew with air india express from Doha to Cochin. This concerned flight flight number IX-*** PNR-A*C*PP. Upon arrival, my baggage came off the conveyor weal damaged. corner bottoms damage. At Cochin Internati...

Jul 10, 2023 by Ajimal Ashraf

Air India Express - Airlines miscoordination in shifting a medical supported patient ^Open

My father was admitted in a hospital at Muscat due to breathing issue and kidney failure, he was in the ICCU till the date of transferring. We have booked him a ticket in Air India Express, with wheel chair support and * oxygen cylinders with m...

Jul 04, 2023 by Lilash Vamadevan

Air India Express - Meals not provided ^Open

The air hostess not providing meals that were included in my ticket booking. She told she didn't get proper information from airlines...

Jun 11, 2023 by Muthukumar balasubramanian

Air India Express - Beoken seat ^Closed

This is to inform boarding flight : PNR : QZE*UV(Air Asia ) Sector: Pune-Lucknow Date: **Apr****, **:**. Seat No. **C is broken not going back i requested to change along with my wife my seats. This has caused hassle i have not been all...

Apr 19, 2023 by Mohd Khalid Siddiqyi

Air India Express - Damaged baggage ^Closed

I was traveling from Dubai to Indore in Air India express, arrived at Indore on **th April **** at **pm As soon as I collected my check in luggage I saw my new bag was broken the wheel and the part where it's attached to the bag is completely ...

Apr 16, 2023 by Prakash Valecha

Air India Express - Abrupt flight cancellation IX795 ^Open

I had booked a flight ticket from CNN to KWI on ** January ****. (Flight No. IX-***) Unfortunately, yesterday afternoon, on ** January ****, ** hours before departure, I received an email from Air India Express informing me that the flight was...

Jan 18, 2023 by Joice Peter

Air India Express - Management negligence ^Closed

Three flight should be land in mangalore airport landed in bangalore airport now air in express management not allwoing any flight to return back to Mangalore...

Jul 25, 2022 by Yathish

Air India Express - DENIED CHECKIN COMPLAINT OF AIR INDIA ^Open

I am writing this complaint to Air India that on the date of journey which is **th June, ****; I was not allowed to check-in at the IGI Airport by the staff of the Air India at the Airport. I reached the check-in counter of Air India, the staf...

Jun 23, 2022 by SATISH KUMAR

Air India Express - REFUND ^Open

Dear Sir/Madam This is Daniel Alonso, a Spanish citizen living and working in India. I am writing to express my complete disatisfaction with the poor customer support service we have received from Air India Express. After several e-mails, th...

Dec 24, 2021 by Daniel Alonso

Air India Express - AirIndia Express Cancelled my ticket without my approval ^Open

I had booked in the Airindia Express ticket to fly on **/**/**** at **:**pm from Mumbai, All of sudden the airline changed the timing to *:**am on the same day and there was no communication sent to me for this change by airlines. I random...

Nov 21, 2021 by MAHESH PATIDAR

Air India Express - Refund of cancelled flight not issued ^Open

I have booked ticket from Jaipur to Dubai dated *th July **** and then further it got rescheduled to **th July ****, however finally the flight was cancelled and I have requested the refund. I have checked my credit card statement, however t...

Oct 27, 2021 by Pankaj Pareek

Air India Express - Air India Express refund not processed for more than 2 months ^Closed

Ticket booked for **th August to travel from Cochin to Dubai, had to be cancelled as I tested positive for covid**, on ** th of August.Even though flights are cancelled, Air India Express said they will deduct cancellation penalty of Rs **** ....

Oct 14, 2021 by Anzal p i

Air India Express - Refund or voucher not given for full ticket ^Closed

i booked ticket from sharjah to mumbai on ** june ****.due to covid flight was canceled and they gave voucher for it.with that voucher i booked ticket for travel between sharjah to tiruchirappali on * apirl **** and return journey on ** june **...

Jul 27, 2021 by swathi

Air India Express - Baggage fine without proving option for allowance ^Open

I traveled from SLL Salalah International airport to TRV Trivandrum International Airport on IX*** Air India Express flight. I was cancelling my visa and returning back to India. Baggage allowance provided by the airlines was **KG. My weight wa...

May 16, 2021 by Sreeram T M

Air India Express - Air ticket not refunded ^Closed

The air ticket was booked on Feb *, **** to travel from Dubai to Chennai, however, the itinerary was cancelled due to some technical issue from the airlines. I have been following up with the airlines since then, but until now there is no respo...

Apr 09, 2021 by Kiran Ashokan

Air India Express - Rejected my ICMR ACCREDITED LABORATORY RTPCR Report at Airport ^Closed

Respected Sir, I booked a ticket in Air India Express Airline from Lucknow to Muscat with a confirmation number SZTPHX for Raju Vimal for *th March ****. The Airline staff at Lucknow airport denied my and some other passengers RT-PCR Report ap...

Mar 26, 2021 by RAJU VIMAL

Air India Express - FLIGHT TICKET REFUND ^Closed

I pre-booked my family return ticket in **/**/**** to travel on annual holidays on */*/**** & */*/**** respectively between Doha & Kannur from Air india express office Doha. But due to corona issue flights were cancelled and ticket cancellation...

Nov 16, 2020 by MURALIDHARAN P C

Air India Express - Air India express Not processing refunds ^Closed

Hi, Please process my refund to the original payment method. My travel dates are after May ** ( category * as per DGCA ), so I am eligible for refund and not coupons or credit shell. Company : AIR INDIA EXPRESS ...

Nov 08, 2020 by Vishnuraj

Air India Express - Not givingFull refund flight cancelled by airlines due to covid crisis ^Closed

Due to covid crisis, airlines airindia express cancelled the flight, we booked tickets by yatra. Com, for date ** march and return ticket on **march , ticket price was ***** aprox, then due to covid crisis we reschedule it on April month and we...

Nov 02, 2020 by Vivek Vithobaji Lanjewar

Air India Express - Flight cancellation ^Closed

Confirmation No./PNR: HTENVP I made a booking for myself and son for travel on **th December **** from Muscat to Kochi. I have been now informed by AI that the flight is not operating and to amend my booking through their website. When I t...

Oct 27, 2020 by Sherly Sajan Puthoor

Air India Express - DIDNT GET REFUND FOR MY BOOKINGS ^Open

Dear Sir/Mam, it's an emergency. it's my humble request. I booked * tickets from Dubai to Amritsar for ** Apr ****, but flights are stopped due to coronavirus. Now my brothers was stuck in dubai. even lost their jobs too. I want to cancel...

Oct 27, 2020 by PANKAJ SETHI

Air India Express - Ticket refund not credited ^Open

I had cancelled my ticket and it's refund was in progress.Could you please let me know the status of booking QUZRDX . It's exceeded refund time. ...

Oct 06, 2020 by Mary Roshny Choothamparambil Joseph

Air India Express - Schedule flight cancelled and asking for cancellation charges ^Open

I have booked my tickets from Mumbai to Dubai dated **th October **** ( PNR NCZJOO) booking is in the name of Mustafa Vohra. Now i have received an email that due to covid** situation flight is not operational and i can change my travel dates. ...

Sep 18, 2020 by Mustafa Abdulla Vohra

Air India Express - Air ticket refund not received ^Closed

I have cancled air india ticket on July **th, actual booking made is on **th July. Have send several mails regarding refund, but no response,. Even for customer service just asking us to wait for ** working days. Now it is almost * months no r...

Sep 17, 2020 by Neethu Sreekanth

Air India Express - Air India Express refund not processed for more than 3 months ^Open

Ticket booked on *th Jan **** to travel from Dubai to Pune on **th June **** for * passengers. Due to COVID**, travel plan changed and cancelled booking on **rd May ****. Even though flights are cancelled, Air India Express said they will deduc...

Aug 27, 2020 by Naeem Maniar

Air India Express - REFUND FROM AIR INDIA EXPRESS COVID 19 FLIGHT CANCELLATION ^Open

** Jan, **** we booked a flight to fly on ** May, **** and return on * Jun, **** amounting to INR *,**,*** from Dubai to Mangalore and return via personal credit card. Due to covid ** situation we received an email on *th May saying that all fl...

Jul 23, 2020 by Fahad Abdulla Mogral

Air India Express - Refund for the cancelled Air India express flight ^Open

The Air India Express flight booked for the date **th March **** from Vijayawada to Mumbai got cancelled. Have been following with the Airlines since then but could not connect to their call center numbers. Request for the refund of the amount ...

Jul 23, 2020 by Ramakrishna Paladugu

Air India Express - Refund not credited ^Closed

This is my seventh email to air India for to get my refund, I applied for a refund with penalty despite Air India Canceled flight from their side.For the last three months I have been sending a message to air India for getting my refund, unti...

Jun 30, 2020 by Jijo Sebastian

Air India Express - Flight cancellation ^Open

Air India has cancelled my flight and mentioned about the full refund in the cancellation email. However they are forcing me to change the fly date now and I do not wish to travel. They are refunding my money as mentioned in the flight cancella...

Jun 18, 2020 by Deepak sharda

Air India Express - Air Ticket Refund Issue ^Open

I have booked a Flight Ticket with Air India Express from Abu Dhabi to Kozhikode (onward Journey on March **th **** and Return on April *th ****). Whereas the flight was canceled by Air India, and I tried to contact them by visiting their offic...

Jun 18, 2020 by Arif Rehman U

Air India Express - Refund not credited even after 3 months ^Open

I have booked a ticket in AirIndia Express for travelling on **th April by via.com. The airlines have agreed to pay the refund amount and they have said that it has credited to the via.com bangalore account. But why via.com is delaying to gi...

Jun 12, 2020 by Ram Shankar

Air India Express - Cancel Refund not received ^Closed

i had a booking of * tickets from Calicut to Riyadh for ** th march **** and after payment from the website i good "oops we are sorry" so i thought ticket is not confirmed and once i tried again there was no ticket available.so i did the booki...

Jun 08, 2020 by Jopaul P J

Air India Express - Refund has not been processed ^Open

I made a booking on Air India Express's official website from Abu Dhabi-Delhi on *st March **** via my credit card but due to some reason I had to cancel it and I called the airline to cancel my ticket (same day i.e *st March) and process the r...

Apr 14, 2020 by Divesh singh Rajawat

Air India Express - Weelchair Assistance ^Closed

After a travel of years this is the first time i am booking on air india for a flight from DXB to Bombay. However thier site is down and i was unable to make payments. Thier customer service reps told me the site is down. Before the flight pric...

Jul 16, 2019 by SYed Ishaque

Air India Express - Luggage not delivered ^Open

Air India persons has lost my luggage which I was suppose to get at Mumbai airport but as per their info my luggage has not dispacted from Madurai airport ans since * days I am following with but no response only * they are tracing that's it. e...

Sep 12, 2018 by sandeepa

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